Laura Boardman Email & Phone Number

Australia

Melbourne, Australia

Korn Ferry is a preeminent global people and organisational advisory firm. The Account Service and Delivery team is responsible for production and delivery of standardised tools across pay, talent and effectiveness. The main purpose of my role at Korn Ferry was to deliver high-quality customer experience across the online leadership, engagement and talent business. Providing customer service, training and issue resolution, online survey administration and leadership program support and co-ordinating the Korn Ferry Talent Accreditation training programs.  Coordination of Korn Ferry Talent Accreditation training programs. - Manage timeline for programs and schedule workshop dates, participants, facilitators and coaches. - Ensure all logistics are in place for programs including venues, workshop materials, AV, travel, accommodation and catering. - Provide support for client participants in the lead up and post program.  Accountable for Help Desk of Talent Q Psychometric and Personality Online Testing tool - Build and maintain strong relationships with clients, providing training on the online platform and ensuring issues are resolved with in a timely manner. - Provides technical support to users by analysing, identifying, and resolving issues. - Works with internally stakeholders to troubleshoot technical problems.  Administration and Program support for client Leadership and Development online surveys - Set up and monitor programs and associated survey instruments. - Coordinate timeline for programs with internal and external clients. - Provide ongoing support to clients throughout survey process.

Melbourne, Australia

Telstra’s Talent Development team is devoted to developing and delivering world class learning experiences to accelerate high potential leaders within Telstra with the goal to create authentic, strategic, customer and innovative focused leaders. I led the project coordination of each of these events bringing them to life using strong administrative skills, creative thinking and building team efficiency through;- A high personal touch with senior executives within Telstra - establishing trusted relationships by being the person to connect with for information and direction, providing clear communication and all logistics to participants throughout their experience.- Working alongside the Senior Talent Specialists and chosen external vendors in the design and agenda on programs, coaching sessions and any additional items - Planning, coordinating and supervising each event ensuring all logistics including venue, catering, AV, travel and accommodation, transportation, displays and agenda were delivered at the highest quality and in line with the Program design.- Building and maintaining strong relationships with the internal Talent Development team ensuring smooth internal team operation through the introduction of new tools and finding opportunities to bring value to the team outside my original role.- Creating and managing the budget process and generating budget reports to ensure adequate funding throughout the year. Preparing team Quarterly Performance Review reports, financial reports and summaries as required.Key Achievements:- Establishing tools to create improved internal communication and synchronisation.- Implementing new budget tracking process to efficiently forecast program budgets.- Coordinating several programs simultaneously

South Melbourne

Isobar is a global full-service digital agency, creatively solving critical, complex client challenges in the digital area. With offices in Melbourne, Sydney, Canberra and Perth with over 250 employees, my role was the main point of contact for all office requirements to guarantee the smooth running of all operations in each office. The team culture was a vital part of the agency which was driven strongly by the Social Team - created and led by myself in my time at Isobar. Office Manager- Coordinated all domestic and international travel requirements for Melbourne, Sydney, Canberra and Perth offices- Managed new employee’s induction, office space, equipment and staff head shots for internal and external media use- Liaised with building management around security, maintenance, car park and building issues- PA services for CEO, Group General Manager and a team of six senior managers- Built and maintained strong relationships with internal staff and external stakeholders as the company’s trusted first point of contact- Reported into the finance team on travel expenses, supplier invoicing, monthly company credit card reconciliation and CEO monthly expense reports.Event Coordinator- Created and led the Social Committee, driving company culture and engagement initiatives and running regular meetings and brainstorming workshops.- Event coordination and management for all social events, which included 8 major events held annually and 3 smaller events each month. - Managed approved budgets around all social commitments- Event Management of annual company awards night with 200 guests.Key Achievements- Awarded ‘newbie of the year’ award - Implemented controls and standardised procedures to ensure smoother efficiently in the office- Project managed a major office refurbishment, coordinating with suppliers and trades to ensure minimal work disturbance

Working in a team of 18 investigating high risk personal Tax Returns to ensure they comply with ATO regulatory standards. - Ascertain and investigate cases that do not meet ATO standards - Actively manage cases in IT environment to ensure weekly case quotas are met- Liaise with tax payers, write reviews and create penalty reports. Key Achievements:- Achieved highest productivity ranking of 2012 in team of 18- Assisted in staff training - Presented cases in team meetings- Used initiative when determining levels of importance over a diverse range of tasks

Melbourne, Australia

A Melbourne based property company who design and build affordable homes and provide house a land packages for almost 20 years. My role within Watersun Homes was the first point of contact for all customers and providing administrative support to the internal onsite and offsite employees. - Social event coordinator- General office administration, PA duties and office diary management- Assisted with accounts and stock ordering

Vce Certificate

Education record