- Experience hosting corporate and sports events (Bowood Hotel, Worcester Warriors Rugby Stadium & The Grand Prix)- Road shows with Change 4 Life (The Bristol Harbour Festival & Jamie Oliver’s ‘Feastival’)- Promoted campaigns for Pizza Express, Swindon Designer Outlet, The Racing App, The Juice Bar, Pop Chips and Vision Express - Sold betting material during Cheltenham Festival - Night club promotion work – meet & greet, looking after VIP’s, creating guest lists and… Show more - Experience hosting corporate and sports events (Bowood Hotel, Worcester Warriors Rugby Stadium & The Grand Prix)- Road shows with Change 4 Life (The Bristol Harbour Festival & Jamie Oliver’s ‘Feastival’)- Promoted campaigns for Pizza Express, Swindon Designer Outlet, The Racing App, The Juice Bar, Pop Chips and Vision Express - Sold betting material during Cheltenham Festival - Night club promotion work – meet & greet, looking after VIP’s, creating guest lists and leafleting Show less

- Managing all client enquiries from initial enquiry through to completion- Processing bookings, amendments and cancellations via multiple contact channels and acting as a main and reliable point of contact for my clients’ conferences, dinners, drinks receptions and hospitality events- Delivering high quality propositions/ proposals in line with the client’s budget through the appropriate methods of communication - Prioritising tasks based on importance and urgency of requirements… Show more - Managing all client enquiries from initial enquiry through to completion- Processing bookings, amendments and cancellations via multiple contact channels and acting as a main and reliable point of contact for my clients’ conferences, dinners, drinks receptions and hospitality events- Delivering high quality propositions/ proposals in line with the client’s budget through the appropriate methods of communication - Prioritising tasks based on importance and urgency of requirements and being extremely efficient with the use of my time and resources- Being methodical in carrying out my work so individual, team targets and service level agreements are met, and supporting the team in order to fulfil client’s expectations- Building strong relationships with my clients and suppliers, by engaging and involving all key stakeholders and building rapport on a daily basis- Delivering customer service excellence through accuracy and quality, and negotiating best rates on behalf of clients- Having extensive market knowledge of UK destinations, by continuously researching new venues and conducting site visits Show less

- Managing all wedding and conference enquiries from initial enquiry through to completion- Providing on the day assistance for weddings and conferences, ensuring that the event runs smoothly and being the point of contact for any problems or guidance - Conducting venue show rounds and selling the venue to potential Bride and Grooms, alongside an in-depth explanation of the brochure - Processing customer invoices, payments and receipts via Sage- Liaising with suppliers and… Show more - Managing all wedding and conference enquiries from initial enquiry through to completion- Providing on the day assistance for weddings and conferences, ensuring that the event runs smoothly and being the point of contact for any problems or guidance - Conducting venue show rounds and selling the venue to potential Bride and Grooms, alongside an in-depth explanation of the brochure - Processing customer invoices, payments and receipts via Sage- Liaising with suppliers and clients on a daily basis through multiple contact channels - Creating strong relationships with clients to enhance experience and satisfaction - Creating final details forms and meeting with clients to run through the event logistics - Stock taking, till counting and ordering supplies ready for the upcoming events - Helping organise the 2016 wedding fayre - Social media management Show less

- Successfully managing staff in line with the food and beverage service to ensure the restaurant/event is running smoothly- Staff briefings and allocating roles for the day/event- Organising, setting up and managing functions such as conferences, wedding receptions, christenings and parties, for up to 80 people- Taking customer orders and serving food and drink to tables with a high standard of service, as well as serving customers from behind the bar- Dealing with customer… Show more - Successfully managing staff in line with the food and beverage service to ensure the restaurant/event is running smoothly- Staff briefings and allocating roles for the day/event- Organising, setting up and managing functions such as conferences, wedding receptions, christenings and parties, for up to 80 people- Taking customer orders and serving food and drink to tables with a high standard of service, as well as serving customers from behind the bar- Dealing with customer complaints in a friendly and efficient manner with the aim of resolving issues- Building good relationships with customers to ensure repeat visits - Working as part of a team to increase sales (during an incentive scheme, I gained a cash reward for upselling the most food and beverage against seven other staff)- Cocktail making and spirit/alcohol knowledge Show less