I work in commercial banking for the Data Subject Acess Team. This involves retrieving personal information, liaising with various stakeholders to locate information, identifying personal data, quality checking and reviewing the information gathered. I must ensure that only relevant information is provided to the individual this includes identifying any information that is exempt from disclosure and ensuring regulatory breaches are avoided. My background at the Information Commissioner's Office (ICO) gives me a strong understanding and background skills to help and assist with this.

Working as a lead case officer specialising in the finance and credit sector. With knowledge of the Data Protection Act (DPA) and Freedom of Information Act (FOI) and Privacy and Electronic Communications Regulations. I provided advice and made assessments, as well as complaint handling and providing assistance and training to colleagues . Information Commissioner's OfficeLead Case Officer| WilmslowAssociated Duties • Dealing with complaints via in house system surrounding possible Data Protection Act Breaches.• Using judgment and initiative on cases in line with policies and procedures to provide an assessment as to whether it is likely or unlikely that the DPA has been complied with this includes compliance with Subject Access Requests.• Dealing with any queries about cases via the phone and contacting organisation for more information.• Providing advice to customers and organisations including details on how to improve practices.• Managing my own caseload and making independent decisions about cases and priorities.• Providing written responses to complainants (and organisations where necessary)• Knowledge of Data Protection Act 1998, and Privacy and Electronic Communications Regulations 2003 including the Principles of the DPA, recognisiing what personal data is and the rights of the data subject.• Providing assistance to colleagues and helping their development;• Dealing with any complex issues and cases. • Dealing with escalated calls.• Recognising requests for other areas e.g. Freedom of Information Requests, Subject Access Requests and non notification.

I have previously worked for LLoyds starting in branch under Birmingham Midshires where I have done face to face customer advisor/cashier, I then moved to Liverpool and processed ISA's and Power of Attorneys before moving to Chester within Vehicle Finance processing Payouts then to providing settlement figures and admin mainly with Finance Lease products.Key responsibilities• Contacting customers by use of letter, telephone and email to discuss options on return of vehicles. • Deal with customer enquiries on telephone, email and post. • Worked under own initiative managing all workloads due to colleagues moving into other areas of the bank. • Assisting other areas and colleagues, sharing knowledge and experience.• Dealing with incoming complaints and invoice disputes following complaint guidelines.• Seen as a business expert on this system.• Supervised workloads and assisted with training and guidance for new members of staff. • Knowledge of customer service principles and practices along with online yearly training i.e. Fraud Awareness, Data Protection