Laura Cocco Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

- Managing the Knowledge Base and Help Center, overseeing in-house and freelancers’ assignments.- Writing, translating, reviewing, MT post editing and quality assurance of the Knowledge Base, strategically managing backlogs to achieve KPIs.- Publishing articles and notifying users in regards of the release of new features and products.- Point of reference for the Italian Market in regards of any localization needs of the Help Center.- Responsible of creating and keeping updated the guidelines for the Italian Knowledge base.- Freelancers management and review.- Working closely with several stakeholders (such as other languages peers, Product, Marketing, Legal, UX, Customer care, freelancers etc.), to prioritize and deliver all tasks in a timely manner, following procedures and quality standards.- Collaborate closely with Product managers, UX, SEO and Marketing teams to understand users’ needs and developing a deep understanding of the product while creating a unified voice.

County Dublin, Ireland

- Responsible for managing the localization of assigned projects, with attention to costs and profit margin.- Direct communication with multiple stakeholders, such as the clients, the marketing team, internal and external linguists and team members, located in different regions and time zones.- Working closely with the Finance team in order to process the invoices and payments each month.- Directing vendors and internal team, outlining quality criteria and guidelines, responding to queries & tracking progress.- Responsible of quality review and reports, sharing feedback with the Resource Management team and finding solutions in case of quality issues.- Constant training on new tools and methodologies, such as machine translation.- Support and coordinate the PM team on the high-profile projects.

Dublin

- Responsible for managing the localization of assigned projects from planning through to release.- Planning, scheduling, age ratings submissions and all aspects of bringing games titles to 1st party submission.- Preparing and managing the localization budget and raise the POs based on the milestones.- Creating and tracking the localization plan.- Identifying risks and adapting procedures to handle them.- Communicating with all stakeholders as well as working closely with Development teams, vendors, QA and other production groups.- Handling audio/text assets for delivery to localization vendors & analyzing assets for 100% and fuzzy matches to drive cost-saving initiatives.- Manage queries from translators, production teams, marketing, developers and QA.

Dublin

- Coordinate the day to day running of multiple projects with translators and development teams to obtain, translate and integrate localization assets including text and audio for multiple languages (over 20 languages between Europe, Latin America and Asia) and different platforms and websites.- Be the first point of contact for queries from translators and developers.- Update asset tracker, tracking volume of audio\text assets that are localized.- Build the assets and send it to developers to be integrated in game or on the websites.- Work with Localization Project Managers to ensure that the schedule is on track, checking any risks to the schedule and budget.- Cover the Project managers role when out of the office or not available.- Support Project Managers and coordinate the Quality Assurance process for localized versions of products.- Proofread and review the translations and ensure no mistakes are made in order to provide highest quality standards.- Monitoring of the bug database (Jira/Devtrack) and forward the bugs to the vendors or developers when necessary.- Managing the translation requests for the customer support website.- Support the Marketing team.- Keep track of the costs and manage invoices and POs on Oracle.- Create and monitor the Age rating tracker and material.- Leading the onsite team in the Infinity Ward office in Los Angeles for the project COD: Ghosts.

- Identify and document localization and functional bugs clearly and concisely in a bug database (Devtrack/Jira). - Provide translations and solutions for linguistic bugs.- Review language components (Text/Audio and Cutscenes).- Follow the documented processes at all stages of the testing process. - Verify that bugs have been fixed and implemented correctly. - Ensure that correct terminology is used. - Work in team and provide assistance to team members.- Update the training material and provide Training sessions.- Responsible of Training sessions organization.- Interviews and selection of new testers.

Dublin

- Be the first point of contact for the testers and support for the QA Lead.- Monitor and mentor the testers in the team.- Provide testers with the necessary hardware material.- Monitor the bug database (Devtrack).- Assign bugs to the translators.- Check the bugs on Devtrack for regression.- Investigate issues.- Track discs and testing material.- Send Burn Requests.- Keep the progression tracker updated with Daily status Reports.- Help the QA Lead in making the checklists.

- Identify and document localization and functional bugs clearly and concisely in a bug database. - Provide translations and solutions for linguistic bugs.- Follow the documented processes at all stages of the testing process. - Verify that bugs have been fixed and implemented correctly. - Ensure that correct terminology is used. - Work in team and provide assistance to team members.

Sharm El Sheikh And Marsa Alam (Egypt)

Santa Margherita Di Pula, Cagliari

Take reservations and greet all customers in a friendly and courteous fashion and maintain a professional manner at all times. Manage the waiting list and make sure all the tables are set up properly before the arrive of the customers.

Turin Area, Italy

Receptionist during the Winter Olympic Games in Turin 2006

First-Class Honours Degree, Tourism

“Cultural Operator for Tourism” course (Tourism Science), Literature and Philosophy University Thesis on Socio-Anthropological development.

Master, Tourism Quality Management