Laura Cotoni-Monaco Email & Phone Number

Boston, Massachusetts, United States

• Thorough in data accuracy by constant review for Footwear & Apparel by developing data metrics documentation and process improvements.
• Collaborated with Product Managers and Merchandisers for onboarding developing training materials and schedules.
• Collaborated with the IT and Digital Marketing experience team to enhance user-friendly content for our Digital platforms increasing our sales by 30%.

Lawrence Mass

• Managed global product audits for e-commerce sites while standardizing processes between departments for efficiency, increasing sales by 50%.
• Coordinated and led product meetings with four departments to confirm the information was accurate for product freeze.
• Developed a purchasing calendar for multiple departments for products to be received on time from our multiple factories.

• Ensured meticulous accuracy in data integrity by performing rigorous data cleansing and calibration for Footwear & Apparel product lines, effectively leading to data reliability.
• Optimized workflows by spearheading process improvement initiatives, enhancing operational efficiency across 3 departments.

Boston, Massachusetts, United States

• Solely managed global supply for 6 product lines in Footwear & Apparel.
• Monitor deliveries while running at risk reporting waterfall metrics to business leads.
• Managed sample and purchase orders while tracking container priorities based on supply and demand.

Boston, Massachusetts, United States

• Managed and mentored a team of 6 associates in the call center while maintaining schedules and database programs.
• Lead for technical information and consumer complaints providing world-class customer service.
• Oversaw consumer returns, worked with shipping companies, and ordered office supplies and products for consumers.
• Assisted in developing a training manual, trained new hires, and was on the welcoming committee.