Creating event proposals which fit client requirements and presenting proposals by deadline. Maintaining a working relationship with vendors and venues. Planning event aspects, such as venue, seating, dining, and guest list. Delegating event planning tasks to other staff members where necessary. Demonstrating to client’s strong knowledge of venues and vendor offerings and taking clients on tours of venue possibilities. Coordinating event entertainment, including music, performers, and guest speakers. Staying under budget while planning event specifications. Issuing invoices and collecting payments in a timely manner and creating comprehensive and readable financial reports. Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organising vendors. Communicating with marketing team to create effective advertisements for each event, and when necessary, crafting marketing materials such as print and Internet advertisements for individual events. Anticipating and planning for different scenarios. Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities. Planning multiple events at once and reporting to my Events Manager. Events I have previously coordinated: • Queens Jubilee Celebration, 4-day bank holiday weekend• Weddings• Birthday Parties• Easter holiday clubs• Pony and Horse-riding clubs• Halloween spooktacular weekend• Christmas PartiesReception – offering administrative support across the organization. Welcome guests and greet people who visit the business. I also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person and office. Answer, screen, and forward incoming phone calls.

Building VIP tailor-made itineraries to match client aspirations utilizing both Amadeus and Isell systems. Delivering VIP customer service and going the extra mile with all clients in order to gain repeat customers and maintain a professional and view on the business. Packaging holidays together worldwide by including hotels, flights, transfers, tours to fit around their cruise itinerary. Interacting with all major cruise lines, including Celebrity, Royal Caribbean, Princess, P&O, Morella, MSC, Carnival, Holland America, Cunard, Costa and NCL. Undertaking outbound calling to facilitate identification of clients and their needs. Developing positive relationships with prospective, current and returning clients. Providing solutions to complex client travel requirements. Receiving and responding to inbound calls, ensuring customer satisfaction to promote initial, repeat bookings and added value. Executing innovative time constrained company and partner campaigns. Putting forward ideas to help the business gain revenue.

Received and responded to inbound sales and customer service calls. Finding the customer their perfect holiday for them, matching all their requirements. Packaging holidays together and then initially getting them booked. Maximized personal sales and revenue opportunities by up selling and offering extra services such as car park, airport lounges, meals on flight, seats together on the flight, whilst ensuring the delivery of outstanding customer service was present throughout. Acquired knowledge and expertise regarding all the essential elements of packaging holidays. Operated successfully in a high volume, pressurized Call Center environment.

Qualified by achieving "My Wings" intense cabin crew training for 2 months with Jet2. Customer service was the focus of this role. Daily flight duties were carried out whilst remaining alert, present and vigilant always to adhere to general cabin crew safety precautions. Also, the ability to handle any type of unexpected activity or disruptive passengers onboard. We were trained to be able to handle any situation like this in the right way whiles remaining professional. First Aid and Fire trained. I assisted in pre-flight briefings in the crew room to discuss the upcoming flight in more detail and how the service would run. Prioritized safety on-board. Implemented emergency in-flight first aid procedures. Demonstrated the flexibility to work successfully within ever changing team structures and dynamics. Flexibility was a major factor, especially when on ‘Home/Airport Standby’, as you could get called out at any time to preform your crew duty that day. I also produced flight reports and liaised with ground staff, pilots and first officers.

Received and responded to inbound sales and customer service calls. Finding the customer their perfect holiday for them, matching all their requirements. Packaging holidays together and then initially getting them booked. Maximized personal sales and revenue opportunities by upselling and offering extra services such as car park, airport lounges, meals on flight, seats together on the flight, whilst ensuring the delivery of outstanding customer service was present throughout. Acquired knowledge and expertise regarding all the essential elements of packaging holidays. Operated successfully in a high volume, pressurized Call Centre environment.

Represented "the face" of Thomas Cook in the resort of Antalya, Turkey over an 8-month period. Provided the full range of information and support services for customers. Delivered "Welcome Meetings", to sometimes 50+ customers and embraced the opportunity to upsell. I was also the designated driver for the group, with responsibility for time keeping and allocation of colleagues to their different locations. Combined my primary role with that of supporting airport-based colleagues during peak arrival and departure dates. Developed self-reliance, but at the same time fully appreciated the importance of teamwork and mutual support.