Proven track record for completing all sales, purchase and service invoices within daily deadlines• Built strong relationships with customers, managing debtors and creditors and establishing timely payments are made and received• Managed all sale or return customers implementing stock management reports on Sage 50Cloud to ensure efficiency• Reconciled 4 bank accounts accurately and present to Management within a small timeframe• Administered the quarterly VAT return correcting any nominal code errors• Fixed Asset ledger maintenance; recognised new large purchases and balance accounts at year end • Calculated and processed annual accruals and prepayments for year end• Motivated and delegated with the Despatch team achieving efficiency and excellent organisational structure• Assisted with daily orders to cover staff absenses• Supervised and coordinated daily with Despatch team to ensure that orders are shipped on time, damaged goods are replaced, and customers are kept informed about their orders’ status• Ensured customer queries and complaints were dealt with within 1 business day• Organised and oversaw all aspects of shipping• Stock inventory: control and manage stock inventory using Sage reports for efficiency• Create monthly graphs and reports of monthly sales for Management within deadlines • Order all office stationery and maintain stock levels• Provide excellent customer service via telephone, email and within a shop or Trade show • Responisible for all matters related to Health and Safety• Overall experience with Sage 50Cloud, Word, Excel and Outlook• Ad hoc Financial and Administrative duties