Laura E. Caudill Email & Phone Number

Maitland, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

—Process and manage group disability claims (STD-to-LTD and LTD stand-alone) and maintain caseload of on-going disability recipients; determine eligibility for group disability benefits, provide customer service to claimants and employer customers, and use various computer programs including DCMS.—Additional awarded responsibility of of performing Quality Review and mentoring for a new disability claims manager.—Additional awarded responsibility of performing COLA Project calculations and coding for 2020.—Additional awarded responsibility of performing a texting communications project.

Orlando, Florida Area

—Process and manage Social Security disability adult and child applications from initial to pre-hearing levels.—Additional awarded responsibility of processing and managing quick determination/compassionate allowance applications.—Additional designated responsibility of team eCAT/technology representative/consultant.

Maitland, Florida

—Teach English/Composition to students seeking bachelor’s degrees. Courses taught: ENGL 112, ENGL 135

Maitland, Florida

—Quality Assurance Analyst I; August, 2006, to July, 2008: Perform quality reviews for group disability claims (CSU, STD In-take, STD, and LTD) and provide customer support and service within the claims organization to facilitate and encourage the quality program using various computer programs including DCS. Report to a Team Leader in the Alpharetta, GA, office.—Disability Specialist/Claims Examiner; July, 1999, through July, 2006: Process and manage group disability claims (STD-to-LTD and LTD stand-alone) and maintain caseload of on-going disability recipients; determine eligibility for group disability benefits, provide customer service to claimants and employer customers, and use various computer programs including DCS. —Special Projects: 1) Performed system conversion data checks while in initial training. 2) Provided system mentoring for a new nurse and system and process mentoring for a new claim examiner. 3) Tested a delayed-nurse claim-management process. 4) Led and participated in two system-conversion correction projects. 5) Assisted with a process back-log resolution project. 6) Performed system-conversion testing. —Notable Activities: CNA Focus Now! Bronze Award, Spring & Summer 2003; Hartford GEM Award, 12/2004; Hartford Special Achievement Award, 09 & 12/2005, 03/2006, & 11/2006; CNA STAR Award/CNA Focus Now! Award committee member ?-12/2003; Medical Terminology Self-Study Course, 1999; V.C.C. Effective Business Writing Continuing Professional Education Seminar (for CNA) 06/06/2001; —Life Office Management Association, Inc. (Honors): Associate Degrees—Customer Service, 05/2001; Insurance Regulatory Compliance, 11/2001; Insurance Agency Administration with Honors, 11/2001; Professional Customer Service, 11/2002. Certificates—Fundamentals of Life and Health Insurance, 05/2000; Underwriting Life and Health Insurance, 05/2001.

Winter Park, Florida

—Conduct interviews and determine eligibility for public assistance benefits using various computer programs including FLORIDA and FMMIS; maintain caseloads for on-going public assistance recipients; conduct in-depth management reviews as a special A.C.E. taskforce member.—Notable Activities: Florida Department of Children and Families Secretary’s Merit Award, 07/1998; Attack Client Error (A.C.E.) Training, 08/1998; A.C.E. worker, 08/1998-06/1999; MTA Coverage Training, 12/1998; 02-06/1999 Quality Improvement Committee member.

Orlando, Florida Area

—Teach Humanities and English to students seeking associate degrees. Courses taught: HUM 1020, HUM 2220, HUM 2232, HUM 2234, HUM 2250, ESL 0181, ENS 1201, ENS 1221, ENS 1241, ENS 1261, ENS 1301, ENS 1321, ENS 1341, ENS 1361, ENC 1101—Notable Activities: fall, 1993, Multicultural Education Workshop; fall, 1993, & fall, 1994, Learning Disabilities Workshop; spring, 1994, Valencia Community College College-level Teaching Core Program; spring, 1994, Robert di Yanni/”Teaching Literature” Workshop; spring, 1994, Disability Awareness Seminar; Dickens' Festival, 1993, 1994, & 1995 (committee member/leader & participant); Faculty Senate Adjunct Representative, 1995 & 1996; spring, 1996, Teaching Writing Workshop; spring & summer, 1996, Valencia Community College Title III Grant Curriculum Design/ENS Curriculum Training; spring & summer 1996, Title III Grant Curriculum Design Team Member for ENS

Orlando, Florida Area

—Assisted the editors of a sixth grade Social Studies textbook, performing various tasks including research; writing, editing, and verifying text; generating ideas for text and lesson/teaching strategies; and drawing technical art.

Master Of Arts (M.A.), Interdisciplinary Humanities

Activities and Societies: Graduate Assistantship—Notable Activities: participant & panelist, 1992 W.K.U. Women's Studies Conference.

Accredited Claims Adjuster Designation, Insurance, Completed

All Lines Adjuster License 6-20 #P229513, 04/28/2020

Bachelor Of Science (B.S.), English/Language Arts Education

Activities and Societies: Sigma Tau Delta, Kappa Delta Pi, & Golden KeyLiterature Minor

Associate Of Arts (A.A.), Degree Preparation

Activities and Societies: I.D.S. Honors