Laura Ehrhardt Email & Phone Number

Lead and coordinate Customer Care’s overall operational and MIA Hub performance. Build and manage relationships with vendors, contractors, and stakeholders. Mentor and engage all Customer Care team members Plan department activities such as new commitments, status of work in progress, and problems encountered. Assign, or delegate responsibility for specified work or functional activities while ensuring policies and procedures are met. Identify and establish clear communication… Show more Lead and coordinate Customer Care’s overall operational and MIA Hub performance. Build and manage relationships with vendors, contractors, and stakeholders. Mentor and engage all Customer Care team members Plan department activities such as new commitments, status of work in progress, and problems encountered. Assign, or delegate responsibility for specified work or functional activities while ensuring policies and procedures are met. Identify and establish clear communication to ensure timely completion of tasks. Coordinate cross-departmental activities to ensure Hub effectiveness and efficiency through team-building. Evaluate current procedures and practices for accomplishing objectives. Partner with Union leadership to achieve and maintain common goals through mutual respect and collaboration Show less

Develop, prepare, explain, manage MIA business units’ multi-million dollar budget. Direct business units’ activity with sole responsibility for fiscal management including expenses, attaining revenue goals and monthly variance reports. Responsible for interviewing, hiring, training, managing, coaching and counseling.Develop and oversee ConciergeKey and Five Star program. Effectively maintain on-going communication with local and HDQ Sales Dept.