Laura Eldridge

Laura Eldridge Email and Phone Number

Customer Success Manager @ MagicSchool AI
Ellicott City, MD, US
Laura Eldridge's Location
Ellicott City, Maryland, United States, United States
Laura Eldridge's Contact Details

Laura Eldridge personal email

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About Laura Eldridge

With over fifteen years of proven expertise in the entire customer lifecycle, I bring diverse experience in Customer Success, B2B software sales & renewals, and business development. I have consistently excelled in driving customer engagement, executing strategies to optimize client health, and exceeding upsell and expansion quotas.My multi-faceted Customer Success experience includes developing data-driven strategies to optimize client health, delivering Professional Development sessions, and securing renewals. ➤ In 2021 as a Customer Success Manager, I exceeded my contract expansion quota by nearly 400%. ➤ As a Sales Manager in 2017, I surpassed my company's 15-year record for annual sales.I uniquely contribute to a Customer Success team as a professional with strong business knowledge and a love for collaboration and building relationships. I'm passionate about serving customers with deep listening and effective solutions.

Laura Eldridge's Current Company Details
MagicSchool AI

Magicschool Ai

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Customer Success Manager
Ellicott City, MD, US
Website:
magicschool.ai
Employees:
187
Laura Eldridge Work Experience Details
  • Magicschool Ai
    Customer Success Manager
    Magicschool Ai
    Ellicott City, Md, Us
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  • Dreambox Learning
    Senior Customer Success Manager
    Dreambox Learning Jan 2022 - Oct 2023
    Washington Dc-Baltimore Area
    - Promoted to a senior position and entrusted with an expanded book of business of $3.2 million and 90 enterprise accounts. Engaged executives and drove customer retention for both DreamBox Reading Plus and DreamBox Math.- Orchestrated and delivered high-stakes QBRs to secure DreamBox contract renewals of districts with top-tier Annual Recurring Revenue. Project managed seamless collaboration across multiple departments, including strategizing and presenting with executive-level leaders.- Diligently tracked and analyzed key metrics, milestones, and client NPS scores, leveraging insights to drive continuous improvement initiatives throughout the client journey.- Anticipated and swiftly addressed lifecycle risks and opportunities, leading strategic interventions to maintain client health and secure contract expansions and renewals. Implemented effective strategies in close collaboration with Account Managers and Professional Development Specialists to drive consistent results.- Led cross-functional teams within the DreamBox Customer Success Department on multiple strategic initiatives aimed at fostering collaboration, enhancing continuing education initiatives, and refining CS department processes.
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  • Reading Plus
    Customer Success Partner
    Reading Plus Oct 2020 - Jan 2022
    Washington Dc-Baltimore Area
    - Proactively guided executives in the seamless onboarding and implementation of literacy software, achieving top-tier ARR through effective QBRs and client engagement. Leveraged ChurnZero Customer Success software for data analytics to inform targeted strategies for coaching sessions, personalized support, and strategic collaboration with clients. - Expertly navigated negotiations with key decision-makers in K-12 education to close annual contract renewals and drive strategic upsell opportunities. Managed up to 200 accounts and a $2 million book of business.- Surpassed 2021 upsell and expansion targets by 389%, showcasing a keen ability to identify and capitalize on client needs.- Conducted impactful Professional Development Sessions designed to empower users in the effective adoption and utilization of Reading Plus software. Tailored training initiatives measurably enhanced product usage and Churn Score, driving quantifiable improvements in customer retention and satisfaction.- Expertly prepared and presented webinars and QBRs for large districts, strategically positioning Reading Plus for lead generation and contract expansion.
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  • Ls Systems
    Sales Representative
    Ls Systems Aug 2018 - Mar 2020
    Baltimore, Maryland Area
    - Drove a 20% expansion of LS Systems client base and contributed significantly to $10.5M in commercial sales in 2019. Leveraged astute market research, networking, and relationship-building within the construction and commercial real estate sectors.- Conducted 4-7 sales presentations and technical training sessions monthly, engaging audiences of up to 65 professionals including engineers, architects, and contractors, fostering product understanding and trust.- Pioneered a successful strategy to optimize sales of LS Systems’ emergency radio communication enhancement systems, resulting in increased market penetration and revenue growth.- Collaborated closely with the CEO to co-write articles on company products, showcasing technical expertise and thought leadership within the industry.
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  • Monitoring Technology Llc
    Sales Manager
    Monitoring Technology Llc Jan 2013 - Aug 2018
    Fairfax, Va
    - Achieved $2.1 million in sales within a calendar year, surpassing the company sales record for highest revenue in the 15-year history of Monitoring Technology. Met or exceeded 100% of quarterly sales targets over five years while managing key international accounts.- Designed and executed a new sales process to increase service contract renewals by 60% annually, ensuring customer retention and fostering a culture of recurring revenue.- Trained and supervised the Inside Sales team on company sales processes, leading the department in efficiency, effectiveness, and collaboration in sales operations.- Spearheaded proactive prospecting efforts, initiating contact with a high volume of prospects daily to introduce camera technology to manufacturing plant engineers, resulting in successful sales conversions and new business opportunities.- Led technical demonstrations of high speed camera software and hardware to maintenance and engineering professionals at manufacturing plants and international trade shows.
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  • Monitoring Technology Inc
    Inside Sales & Marketing Specialist
    Monitoring Technology Inc Mar 2009 - Jan 2013
    Fairfax, Virginia, United States
    - Strategically researched and cold-called prospective customers daily, securing on-site demonstrations for sales managers and generating leads that contributed to successful sales outcomes.- Orchestrated trade show logistics for optimal lead generation, managing operations and training staff at multiple events, resulting in over 4,000 leads generated at Pack Expo in 2012.- Provided exceptional customer support, resolving service issues and gathering valuable feedback through surveys to enhance product and service satisfaction.- Designed marketing materials, including brochures and product newsletters, effectively communicating product features and benefits to target audiences.- Expertly utilized Microsoft Dynamics CRM to create and deliver product newsletters and perform system data imports and customizations.
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  • Create Calm
    Yoga Teacher For Children And Families
    Create Calm Jan 2017 - Dec 2017
    Laurel, Maryland, United States
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  • Fondo Del Sol Visual Arts Center
    Projects Associate
    Fondo Del Sol Visual Arts Center Sep 2007 - Dec 2008
    Washington D.C.
    - Led educational programs on Latin American and multicultural art.- Planned multiple fundraising and publicity events and coordinated operations on-site.- Secured three major grants (55% of annual budget) through grant research and writing extensive proposals.

Laura Eldridge Skills

Sales Management Product Development Account Management Business Development Manufacturing Sales Cold Calling Direct Sales International Sales Sales Presentations New Business Development Leadership Management Marketing Lead Generation Continuous Improvement Process Improvement Cross Functional Team Leadership Lean Manufacturing Six Sigma Process Engineering

Laura Eldridge Education Details

Frequently Asked Questions about Laura Eldridge

What company does Laura Eldridge work for?

Laura Eldridge works for Magicschool Ai

What is Laura Eldridge's role at the current company?

Laura Eldridge's current role is Customer Success Manager.

What is Laura Eldridge's email address?

Laura Eldridge's email address is le****@****ght.com

What schools did Laura Eldridge attend?

Laura Eldridge attended Loyola University Maryland, Universidad Alberto Hurtado, Georgetown University.

What are some of Laura Eldridge's interests?

Laura Eldridge has interest in Social Services.

What skills is Laura Eldridge known for?

Laura Eldridge has skills like Sales Management, Product Development, Account Management, Business Development, Manufacturing, Sales, Cold Calling, Direct Sales, International Sales, Sales Presentations, New Business Development, Leadership.

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