Provided a senior level of administrative and PA support to one Relationship Manager (RM) managing Private Finance Initiative (PFI) customer relationships.Primary point of contact for external customers, building and maintaining strong working relationships and ensuring queries are dealt with promptly with the customers needs in mind. Analysis of customers Audited Accounts, Management Information, Financial Models and key legal documentation to ensure they are performing in line with the Bank's expectations.Liaising with other financial institutions, professionals and solicitors on a daily basis discussing confidential customer information. Maintenance of RM's daily schedule, including extensive diary management, managing the RM's mailbox and direct telephone line, screening and responding to emails and calls where necessary, booking meetings, organising refreshments and arranging conference calls on the RM's behalf.Collating customer performance information to produce reports and presentations for internal and external use. Payment of invoices, raising purchase order numbers and processing BACS and CHAPS on a daily basis in line with customer requests.Accompanying RM to internal and external appointments, meeting clients, taking minutes and representing the Bank. Executed all other administrative duties such as completing stationery orders and expenses claims as requested by the RM.

Recommended by Senior Management to assist in the centralisation of an administration support team.PA duties to one Director. This included making travel arrangements, booking meetings, liaising with external customers and producing spreadsheets and PowerPoint presentations which were used in meetings outside of the Bank.Assisted line manager with customer account queries and resolving within strict timescales. Supervision and full training of Corporate Advisers within the team. Maintenance of customer accounts. Processing fee payments, interest charging, account adjustments and new account opening. Managing the process of funding new lending; this involved liaising with Relationship Managers to ensure the smooth running of any new loans. Analysis and preparation of legal documentation such as Facility Agreements, Conditions Precedent and Power of Attorney. Production and distribution of weekly and monthly performance report to Directors within the company.

Provided administrative support to two Relationship Managers and one Senior Manager within the Syndicated Portfolio Management team managing Syndicated customer relationships.Analysis of Audited Accounts and Management Information coupled with writing and submitting reports and account reviews to Senior Manager and Corporate Credit team. Maintenance of Relationship Managers and Senior Managers diary and emails.Analysis and preparation of key legal documentation relating to new corporate relationships and lending. Regularly accompanying the Relationship Managers and Senior Manager to customer business meetings around the UK.

Actioning LIBOR rate loan rollovers in accordance with communications from other financial institutions. Completing internal account transfers to cover new money lending and repayments. Liaising with Treasury regarding rate fixings and dealing with foreign exchange facilities.LIBOR administrative tasks such as calculating interest accrual, inputting basic loan data, customer account checks, actioning account adjustments and updating internal systems. Actioning CHAPS payments to various customers and financial institutions ensuring payments are made accurately and on time as requested. Preparing and regularly updating key internal and external documentation to ensure maintenance of associated customer records. Developed and implemented a travel booking policy for Senior Management using internal systems.