Laura Greiner Email and Phone Number

SUMMARYExtensive experience in business analysis, system analysis, training, and loss prevention. Reputation for maximizing use of technical applications to improve operations and exceed company goals. Strengths include multi-tasking several projects, prioritizing, and expertise and accomplishments include:• Customer service • Business process analysis• Technical writing • Job aids / documentation• Performance management • Coaching & Development• Customizing reports • LeadershipPROFESSIONAL EXPERIENCETRAVEL CENTERS OF AMERICA/PETRO TRUCK STOPS Westlake, OH January 2005 – presentIT Supervisor, Hospitality Systems• Managing over 190 IT projects from new opens and retro fits.• Gathering PCI documentation for certification.• Menu Database management for Table and Quick Service locations• Installation of POS hardware and software.• Productively working remotely for 17 years.• Accomplishes group objectives by managing staff; planning and evaluating group activities.• Develops staff by orienting, and training employees.• Ensures a safe, secure, and legal work environment.• Develops personal growth opportunities.• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.• Coaches, counsels, and disciplines employees with the assistance of a manager.• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service, problems, and recommending system improvements.• Contributes to group effort by accomplishing related results as needed.• Responsible for maintaining administrative, technical, and physical security controls on all systems that are owned or maintained by this role.• Responsible for preserving the confidentiality, integrity, and availability of data that is stored, processed, or transmitted on systems that are owned or maintained by this role.• Responsible for following all policies, procedures, standards, and guidelines of the company, including those related to data securityIBERTECH INC. and RADIANT, Hurst, TX