Laura Guy Email & Phone Number

Hobart

• Responsible for providing consistent, tailored and connected service to customers accessing, navigating and interpreting a range of payments, programmes and services. Specific duties include:
• Assess customer needs, requirements, entitlements and obligations and collaborate with other stakeholders to ensure services are delivered appropriately, which may require the review of legislative, policy and.
• Promote, demonstrate and refer customers to the department’s self-managed and digital services
• Resolve routine customer enquiries and complaints, and escalate difficult enquiries
• Advise customers on legislation, policy, procedures, payments and services
• Use of range of databases and IMSs to store, collate and source Achievements:

Hobart, Tasmania

• Maintenance of current legislative and regulatory knowledge. Familiarity with general policy maintenance.
• Responsibility for development and implementation of strategies to grow the business and actions to improve sales, including maximisation of retention tactics to ensure achievement of optimum retention levels.
• Management of relationships with brokers, agents and customers.
• Reporting
• Onboarding and training of new employees.
• Consistent annual increase in income.