Collect and post payments to patients’ accounts and prepare patient statements. Reviews patient bills for accuracy and completeness, and obtain any missing information. Following up on missed payments and resolving financial discrepancies. Helping patients develop payment plans. Utilize collection agency in attempt to collect past due accounts, determining the appropriateness of pursuing legal remedy, when necessary. Verify insurance eligibility for upcoming appointments by utilizing EMR system or by contacting the carries directly. Obtain referrals and authorizations as required for procedures. Act as a liaison between patients, medical office, and insurance companies.

Registered and checked patients in/out of a practice management system. Collected copay or coinsurance/deductible at the time of the patient visit. Answered multi-line phone system and transferred calls to the appropriate medical staff member. Scheduled appointments for patients either by phone, walk-in, or referrals and triaged patients in order to see how quickly a patient needs to be seen. Ordered supplies and equipment. Used computer software and office equipment. Sorted incoming mail, prepared outgoing mail, and composed a routine correspondence. Compiled reports, charts, and other resources as necessary.