Laura Jackel Email & Phone Number

Virginia, United States

• Wrote and maintained user documentation in Microsoft Word.• Created Confluence wikis documentation.• Created website wireframes for redesigning content.

Arlington, Virginia

• Writes and maintains User’s Guides, Administration Guides, Quick Reference Guides, and FAQs.• Develops instruction videos with Adobe Captivate.• Maintains website pages as needed.• Creates knowledge articles and guides for public and internal facing ServiceNow applications.• Creates 508-compliant information for user accessibility and compatibility with assistive technology.

A Variety Of Companies In The Dc Area

Wrote user documentation for a variety of companies.

Lanham, Maryland

Wrote and maintained direct marketing user documentation, proposals, and marketing materials.As Interim Documentation Manager, interviewed and supervised employees, purchased technology, and conducted fulfillment audits.

Bethesda, Maryland

Wrote financial user documentation, departmental procedures, and a business recovery plan and risk assessment.

Bachelor'S Degree, Professional, Technical, Business, And Scientific Writing

Education record