Laura Jackson Email & Phone Number

Bozeman, Montana, United States

- Process an average of 200-400 electronic invoices per day for the Mesa Labs domestic and Canadian subsidiary in accordance to department procedures- Manage multiple Billing email boxes composing professional emails internally and externally addressing customer account details, invoice or credit memo questions- Special invoice processing - upload invoices to portals and completes special requests notated on customer preferences.- Customer portal management - assist with setting up customer portals and work through any issues/changes related to portals - Utilize case management system in NetSuite for cases related to credit memos and work with customer service and sales teams to complete

Bozeman, Montana, United States

- Built and maintained customer relationships through providing prompt and accurate service to promote customer loyalty- Processed 150 orders per week on behalf of direct end users and international distributors totaling to $2M+ in revenue per month- Sorted and responded to 50+ tickets daily in HubSpot- Documented daily management updates regarding the team's daily performance to refine visibility among teams who attended the meetings (production and sales)

Bozeman, Montana, United States

- Answered 60+ phone calls per day regarding all aspects of patient care- Collected financial information to calculate total income and appropriate slide following CHP guidelines- Closed patient Epic work queue and, checked out patients after procedure is completed- Maintained a full patient schedule and taking measures to fill cancellations- Communicated with dentists, dental assistants and dental hygienists on any schedule changes that may affect patient flow- Performed an average of 40 confirmation calls per day- Acted as liaison to billing department

Education record

Education record