• Responsible for training new staff and ensuring a high standard of customer service is always met. • Responsible for closing the restaurant along with directing staff in completing important closing duties.• Developed strong and effective conflict resolution skills while carrying out managerial responsibilities. • Developed strong observational skills to provide exceptional customer service to the public on a daily basis and to ensure each experience was a positive one.• Developed constructive working relationships with other employees and maintained them over time.

• Responsible for drafting termination and leave of absence letters for company employees.• Gained experience in reviewing and amending collective agreements.• Expanded my current knowledge of the Ontario Labour Relations Act and the Human Rights Code on behalf of the Director of Human Resources. • Experience in maintaining spreadsheets within the HR office.• Helped to investigate and prepare documents for ongoing grievances. • Gained knowledge surrounding the negotiating process when a grievance is filed. • Helped to prepare for and attended a collective bargaining session with the respective Union and Director of Human Resources.• Participated in and successfully completed several workplace investigations regarding company employees.