Laura Kerins Email and Phone Number

- Manage large amounts of incoming calls- Identify and assess customers' needs to achieve satisfaction- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Follow communication procedures, guidelines and policies

- Provide excellent customer service - take and serve food/drinks orders- Keep tables/workstations clean and tidy at all times - Train in new staff - Cooperate and communicate with all serving and kitchen staff- Adhere to all relevant health department rules/regulations and all customer service guidelines - Keep track of cash – opening and closing of café POS system

- Setting up, maintaining and cleaning the restaurant floor- Provide excellent customer service - take and serve food/drinks orders. Resolving any complaints or issues promptly- Cooperate and communicate with all serving and kitchen staff – work with new staff and train them into their role- Adhere to all relevant health department rules/regulations and all customer service guidelines Cash handling – opening and closing of restaurants POS system