Website Optimisation Manager with a demonstrated history of working in the retail and financial services industry. Certified in Project Management, Team leading and Coaching & Mentoring. Skilled in Customer Service, Sales, Retail, Store Management, UX, Conversion Optimisation, Shopify ecommerce and Customer Satisfaction. Strong operations professional with a Biology BSc from The University of Stirling and Information Technology Management for Business (ITMB) BSc Hons from Edinburgh Napier University.