Develops and/or provides input into budget according to established procedures, implemented a process to reduce medical supply cost by 27% Integrated EHR projects including Zio Patch and Abusing Screening across 47 primary care clinic sites.Ensures that a process for collecting, supervising quality/continuous improvement exists for assigned area. Guide and mentor using any tools cascaded by the system, such as the Daily Engagement System to achieve this (Oakdale has 96% rate of collecting co-payments and outstanding payments). Help build and maintain a culture of quality and continuous improvement through mentoring supervisors and front-line staff Exemplifies excellent customer relations in interactions with patients, visitors, physicians, and employees. Continuously builds customer understanding by listening to customers through NRC comments. Taking action to meet and exceed the needs of all customer groups including internal/external vendors. Continuously implements strategies to improve customer satisfaction (Oakdale has patient satisfaction rate of 94%). Continuously takes steps to enhance employee engagement and retain staff. Build credibility with medical staff as a champion for patient care and quality. Partner and build metrics around Ambulatory Care Composite to ensure we are meeting Medicare Annual Wellness goals.

•Operational leader who is accountable forsustaining and improving daily operations of Allina Health Clinics financial, clinical and employee care goals•This role works in a leadership partner model with the lead physician and site medical director•Clinical program design•Care improvement•Service, patient safety and risk management•Internal consultation•Involvement with local community with positive representation within the community•Leadership and staff development•Ensure front-end processes of the revenue and collection cycles are implemented and effectively managed•Lead and coordinate annual site budget process•Exercise supervision of up to 40 non-exempt staff FTEs

• Track complaints to identify trends and opportunities for focused improvement.• Provide feedback to staff and providers to help them understand opportunities to improve/enhance the patient experience.• Works closely with Director of Clinical Services and Medical Director to ensure quality patient care including tracking and monitoring of length of stay• Work collaboratively with leadership team to participate in mandated quality improvement and measurement activities (MNCM, CMS meaningful use, PQRS).• Assure appropriate credentialing/licensing and required continuing education for employees.• Assure that employees function within their scope of practice as defined by professional organizations/regulation and licensing boards.• Maintain accurate job descriptions for employee positions.• Recruit, hire and facilitate orientation and training for new employees.• Consistently evaluate and manage employee performance on a daily basis. • Conduct new employee review and annual performance evaluations• Compile administrative statistics and/or extract data for quality improvement.• Evaluate and manage supplies, equipment and access needs for HIPAA compliant, safe and efficient operations.• Review, reconcile and approve invoices for department supplies/vendors/staffing.• Participate in and conduct activities that support compliance with regulatory agencies (OSHA, Department of Health, DEA, etc.)• Collaborate with leadership team, consultants and applications specialists on training of staff with the practice management system and electronic health record relative to the patient visit and appropriate documentation including required elements to meet appropriateness criteria, medical necessity and quality measurement targets.• Establish and maintain partnerships with external customers and vendors.• Collaborate with providers and leadership team to manage daily provider schedules including clinic, surgery, on-call, rounding and consults schedule

• Provide direction, administration and supervision of the clinic.• Interview and make decision for hiring new employees for open positions• Plans, assigns, and directs work, appraise performance: rewards and disciplines employee, addresses complaints, and resolves problems• Coordinate regular staff meetings with administration and directors of future plans, procedures, and discuss budgets.• Develop a spreadsheet of cost of encounter vs our fulltime equivalency, look at ways to improve if necessary.• Ensure at all times the clinic is consistently operating in a high quality manner.• Analyze workflow, and procedures. Identifies, and implements opportunities to improve speed, quality, and effectiveness• Utilize quality improvement initiatives to assist teams in improving patient outcomes and achieving health goals over time• Assure smooth operations and communication between Intake, Billing, Referrals, Access, and back clinic operations

• Performed radiographic techniques, including positioning and utilized equipment for mammographic exams• Maintained quality assurance to aid in scheduling patients and ensured accuracy of records in Diagnostic Imaging Divisions • Accepted patients for care, and explained procedural processes • Ensured that sterile materials, contact materials, local anesthetics, catheters, and other needed equipment were available and placed