Project worker for Bedrock Basics, supporting West Cumbrian charities via 1 to 1 support, online workshops and training sessions and signposting to specialist knowledge and experts.

I am the lead artist for the Visual Voices service, where I create illustrated reports and visuals to help aid charities share the impact of their work. These help bring their reports and presentations to life with more engaging visuals and help overcome barrier of accessibility standard report formats sometimes struggle with. A large part of this is using visual thinking techniques and storytelling through bespoke illustrations. Another part of my role is to support organisations use different digital tools and techniques to adapt to the new working environment. I support them to learn and use digital tools to help host engaging events and aid participation. I work on the Transforming West Cumbria Programme as the Bedrock Basics digital support officer, working directly with charities to support them find, learn and apply digital to their organisation and services.

Working within the Engagement team to ensure that third sector groups and organisations in Cumbria are effectively and appropriately involved in decision-making structures and processes in the networks Cumbria CVS manages.

Managed and maintained effective and efficient administrative systems for Cumbria CVS, providing high-quality administrative support to Cumbria CVS staff members and Trustees as requested and supporting all Cumbria CVS functions: front-line services, support services, volunteer centre, financial services and to other senior staff as required. Supported the delivery of internal and external events, training and meetings including booking venues and booking of delegates.

Supporting the College of Engineering programmes, responsible for working to tight deadlines to ensure the efficient completion of University processes and accurate record keeping to create a positive student experience. Key skills: o Support academic staff with admin tasks using Microsoft Office 365, arranging programme committee meetings and organising calendars and booking systems accurately and creating official minutes.o Use the telephone and email for communicating professionally with internal/external audiences, updating and maintaining the accuracy of databases, spreadsheets and intranet media and managing information for use in reports and data analysis.o Answer enquiries from students and the public via email and telephone, using the Universities databases and processes to provide excellent customer service and provide a supportive and professional experience. o Supervise projects within the team and work to develop processes using new technology to help provide a better service.o Provide training in administrative tasks and software to staff and advise colleagues regarding standard processes.

Supported academic staff with admin tasks using Microsoft Office 365, arranging programme committee meetings and organising calendars and booking systems accurately and creating official minutes.Used the telephone and email for communicating professionally with internal/external audiences, updated and maintained the accuracy of databases, spreadsheets and intranet media and managing information for the use in reports and data analysis. Answered enquiries from students and the public via email and telephone, and used the Universities databases and processes to provide excellent customer service and provide a supportive and professional experience.

Conference Centre role was to support the Conference manager with administration tasks, arranging large onsite events for NHS and Bombardier which raised the University profile and achieved business targets.Key skills: Organising hire agreements, keeping records updated, Invoicing clients, communicating updates to the teams, providing excellent customer relations and event management through a professional and friendly approach.