Laura Sample Email & Phone Number

Holland, Mi, Us

Livonia And Grand Rapids, Mi

Muskegon, Michigan

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

• Conduct system level procedure and training reviews• Execute new training model at the user level• Coach document/training development team members in the use of task analysis, conformance to development and delivery standards, and application of information/instruction design principles• Consult in training change management

• Manage, design, and develop Web-Based and Instructor-Led training programs for clients such as HP, Anheiser-Busch, Eaton, Wolverine Worldwide, and other Fortune 500 companies in subjects such as: - Human Resources skills - New employee orientation/on-boarding - Technology - Sales - Finance - Legal investigations • Manage up to 5 person teams and project budgets ranging from $10,000 to $100,000 • Partner with Designers, Graphic Artists, and Programmers to produce courses using SABA, Lectora, Articulate, Flash, and other proprietary software

Perrigo is a leading manufacturer of over-the-counter and prescription pharmaceuticals as well as other healthcare and consumer products. • Managed, developed, and/or supported a four-tier leadership development program for high-performing supervisors, managers and directors as part of formal succession planning - Designed, developed, managed, and facilitated Tier 1: Supervisory Development Program (SDP) which targeted all supervisors and leaders in Manufacturing and Quality - Managed and facilitated Tier 2: Management Development Program (MDP) which targeted high potential entry-level managers from all areas of the organization - Facilitated Tier 3: Leadership Development Program (LDP) which targeted the highest potential mid-level managers and directors - Supported Tier 4: Executive Development Program (EDP) which targeted Directors and Vice Presidents • Created “Competency Database” which included over 30 common competencies with suggestions for learning strategies, application strategies, success measures and resources for each • Developed “Individual Development Program” which enabled employees at all levels of the organization to create personal development plans using tools such as the Competency Database • Developed training courses by: - Conducting needs assessments - Partnering with Subject Matter Experts - Gaining management support - Developing training objectives and outcomes - Writing facilitator guides, student manuals, job aids and other classroom materials - Implementing programs and delivering in-classroom courses - Evaluating program effectiveness

1997-1999 Customer Service1999-2005 Program Development Consultant (Education & Training)• Partnered with Quality, Operations (Manufacturing), and Human Resources to develop and implement the “Leadership Practicum,” an extensive leadership development program - Researched, designed and developed all training courses - Created detailed facilitator guides for non-trainer facilitators - Designed, wrote and published all course materials • Scripted training for CBTs on logistics and customer service software • Conducted numerous classes in the US and Canada on topics including Orientation, diversity training, leadership programs, “Managing Personal Growth” (BlessingWhite), DiSC (Inscape) and “Situational Leadership II” (Ken Blanchard) • Developed programs for and with diverse internal clients including: - Human Resources - Manufacturing and Operations - Sales and Marketing - Quality - Customer Service • Managed the development, implementation, and facilitation of a monthly week-long product training course for new salespeople, technical representatives, and designers - Partnered with SMEs to determine content and methodology - Conducted train-the-trainer events as needed - Coordinated agendas, logistics, special events, and the publication of all materials - Facilitated the day-to-day implementation of the course • Designed, developed, and facilitated annual day-long new product introduction training event for 400-600 salespeople, designers, dealer principals, and other key Haworth personnel at NeoCon (industry conference held in Chicago) - Partnered with SMEs to determine content and design and develop training - Wrote, designed, and published all relevant materials - Conducted pre-event train-the-trainer sessions as needed - Coordinated agendas and logistics - Facilitated both the day of the event as well as the day-long rehearsal performed the previous day

Ba, Philosophy

Education record