Laura Scott Email and Phone Number

State projects focusing on social and health services. Developed IT standards for construction of behavioral health residential treatment facilities. PM coaching to align software engineering processes to the Agile framework. Collaborated with the Office of the CIO to develop project initiation documents for multi-year payment system replacement project.

Merger & Acquisition - Systems Migration (SAP Concur) - Fortune 50 Entertainment Company Project Leader - Worked closely with change management and technical SMEs to migrate over 17,000 domestic and international employees to the Company standard travel & expense system. Collaborated closely with Finance and HR teams.Human Capital Management (Workday) - Business Readiness - Fortune 60 Aerospace CompanyProject Leader - Led international HR team's business readiness for the global deployment of Workday HCM and ServiceNow Case Mgmt. Scope included - Collaboration on training curriculum development, desktop procedures, knowledgebase article creation, communication, SharePoint site content management for both project and business teams. System readiness: Business requirements gathering, collaborated with other consulting teams on user acceptance testing, defect identification, resolution tracking and mitigation; Project Mgmt: Led project planning, execution, risk identification / mitigation and status reporting to International Leadership Teams.International eCommerce - Fortune 50 RetailerProject Leader - business readiness for international deployments of SAP eCommerce systems. Led web content management teams to develop and deploy storefront; ensured functionality of integrated email/SMS customer communications; ensured product data migration validated and attributes/images were ready for launch; coordinated customer support team training. Developed custom system documentation on Atlassian Confluence site. Collaborated with vendor technical teams on software defect resolution. Agile Project Management - Fortune 50 Entertainment CompanyTechnical Project Manager leading Agile software development teams. Provided project leadership in driving feature development from design through release to production environment. Collaborated with the Business to flesh out priorities for feature development, detailed requirements and acceptance criteria.

Mergers & Acquisitions - Systems Migration (CRM) - Fortune 15 Software CompanyProgram Leader - Led the migration of tools and processes to align with Company standards. Scope included Salesforce CRM, integrated systems and processes. The focus was on the selling process - lead management, contracts, renewals, opportunity management, billing, sales process and CRM tool training. Led workstreams through the migration process and documented 'to-be' business process flows, established project FAQ repository, plan of record management and risk/issue identification and mitigation.Healthcare/EMR (Epic) DeploymentsDeployed EPIC, electronic medical record system (EMR), for clinical and business applications at new hospitals and ambulatory care centers for a major healthcare system. Scope included: collaboration with IT infrastructure and end user device teams, management of integrated testing with system interfaces (transcription, pharmacy, etc), deployment of department-specific applications, device integration, end user education, go-live support plan and command center coordination and staffing.Healthcare - Compliance (ICD-10)Testing, Data Warehouse and Reporting Remediation - Led overall testing effort for clinical, business applications, radiation oncology, laboratory billing and 3M coding system for specialized healthcare organization. Analyzing data warehouses and reports sourcing from those repositories to identify reports and data sources needing diagnosis code remediation. Integrated testing to include test script identification and modifications for the following systems: EMR, hospital billing/charge files, peer systems and interfaces.SAP ArchitectureManaged the creation of an SAP Infrastructure Reference Architecture for a Fortune 50 retailer deploying SAP CRM (Customer Relationship Management) and SAP Financials. Deliverables include Application Dependency Mapping, High Availability, and Disaster Recovery Tiering.

Data Quality - CRM - Fortune 15 Software CompanyManaged world-wide customer data quality project. Project targeted increasing data quality across three CRM systems. Scope included - managing tool development team, partnership with business and world-wide field personnel, business analysis, project presentations and project management reporting.SharePoint Deployment. Worked with stakeholders and developers to deploy a SharePoint-based application used by world-wide subsidiaries. The site facilitated creating and managing a world-wide managed customer list and highlights CRM data quality. Deployment included user acceptance testing, documentation, release to production and change management.

Custom Software Development - CRM (Raiser's Edge) - Non-Profit SectorLead Developer in a variety of custom software development projects using object-oriented programming, API and T-SQL. Customizations were targeted to automate manual tasks and provide integration to existing systems. System Implementations and ConversionsSystem Consolidation - Lead Developer on several system consolidation projects. One project involved consolidating nine CRM systems into an enterprise-wide CRM. The project targeted operational cost savings, standardized data coding, custom reporting and centralized user support. Worked closely with stakeholders to develop requirements, data mapping, coding, conversion and go-live.

Managed all operational aspects of IT Department - team management, operating and capital budgets, help desk/user support, systems training, vendor management, etc. Project work included: system selections and implementations (Accounting, CRM, Facility Management), systems integrations (remittance processing, job cost data acquisition, point of sale, etc ). Member of Management Team providing strategic direction to the station.