Laura Singleton Email & Phone Number

Raleigh-Durham, North Carolina Area

Maintained and managed the fulfillment processes for several key large enterprise (LE) direct accounts. •Developed and implemented fulfillment processes to support unique customer requirements.•Provided process and fulfillment problem resolution for sophisticated customer issues.•Achieved 90%+ account serviceability by establishing excellent cross functional relationships and communication with marketing, sales, IT, engineering, quality, manufacturing, distribution, CSR, customer client team and the customer.

Raleigh-Durham, North Carolina Area

Managed a department of six professionals, responsible for the supply chain management of desktop computers and servers from four key OEM suppliers.•Improved department efficiency by eliminating department workload redundancies.•Provided career and development guidance to department personnel

Raleigh-Durham, North Carolina Area

Coordinated all aspects of the supply chain to service direct customer requirements.•Developed and implemented a weekly process that enhanced communications of product requirements to development, marketing and manufacturing.•Implemented a forecast process for custom models that increased customer serviceability by 35%.•Significantly improved customer satisfaction ratings by establishing and facilitating excellent cross functional communication and relations with the sales, marketing, quality and manufacturing teams.•Reduced custom product inventory overage 75% by implementing a build to order process.•Mentored and trained new hire employees.

Charlotte, North Carolina Area

Managed a department of sixteen professionals responsible for the managing the supply for a $450m revenue business unit.•Coordinated and communicated with suppliers during system migration to maintain continuity of supply.•Achieved the highest CSI rating ever from one of Solectron’s top three customers.•Managed through high levels of change including: manufacturing and logistics system migration, practices, procedures and philosophies of new employer, and office systems and operational tools migration.•Maintained positive relationships with 33 external core commodity suppliers and 3 internal IBM suppliers.•Developed and implemented alternative logistic strategies focusing on reducing total acquisition costs.•Improved team efficiency by initiating streamlined processes that reduced redundancy.•Initiated and led a department team to develop a training and process manual consistent with ISO 9000 standards.•Maintained high customer satisfaction and employee morale while reducing departmental resources by 50%.•Provided career and development guidance to department personnel.•Recognized by executive management for superior leadership during work force reduction activities.

Charlotte, North Carolina Area

Managed a twenty-two person department of hourly employees responsible for receiving, storing, disbursing and transporting product to a multi-line manufacturing facility. •Implemented new processes and procedures that decreased inventory variance errors and achieved record inventory audit results.•Managed department personnel and encouraged teamwork among a diverse workforce that resulted in the overachievement of business objectives and an overall improved team morale.

Charlotte, North Carolina Area

Inventory Planner, (1995 – 1996)Responsible for managing inventory of $450m manufacturing facility•Established and administered an inventory excess sales program that allowed for the sale of $4m of excess inventory•Identified and implemented strategies that reduced inventory to optimum levels•Prepared and presented monthly inventory forecasts to executive managementNew Products Planner and Procurement Specialist (1994 – 1995)Production Planner (1993 – 1994)Production Purchasing –Buyer (1992 – 1993)

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management