Laura Thacker Email & Phone Number

Virginia Beach, Virginia

Responsible for Customers in Texas, Oklahoma & New England territories as well as large OEM’s and Medical customers. Part of MDM Team for new CRM.2022 President’s Award Honorable Mention

Virginia Beach, Va

You need someone with expertise in managing several projects at one time, as well as someone who will pay attention to details and your needs. Good customer service is extremely important. You want someone that will listen to you, providing communication in a timely matter. I have over 25 years of Customer Service, Project Managing, Accounting and Compliance experience that proves to be invaluable for property management. We will work together to make this a positive experience for all.2017 Quality Service Award recipient2017 National Sales Excellence recipient2017 HRRA Circle of Excellence Distinguished Property Manager

Virginia Beach, Va

• Received MVP Award for Fourth Quarter 2010.• Hazmat Certified through Reactives Management.• Obtain MSDS's for hazmat shipments.• Complete Shipper's Declarations for hazmat shipments, and ensure appropriate placards accompany shipments.• Complete AES filings for higher value shipments not falling under any FTR exemptions; shipments requiring a Dept of State Commerce license; DSP-5 or DSP-73 license(s) or non-NLR exemption commodities.• Review all DSP-5 and DSP-73 licenses, making sure all documentation is in line with the stipulations of the license(s).• Work with DHL and FedEx Controlled Export divisions to ensure DSP-5 or DSP-73 licenses are lodged prior to shipping.• Process all ITAR shipments.• Work closely with Compliance and Sales to ensure all information is accurate.• Assign commodity codes on items exporting from U.S.• Obtain all necessary documentation for orders requiring DCMA inspections. • Review contracts for any special labeling and/or inspection requirements.• Schedule inspections with local DCMA office.• Run MIL-STD-129 labels from Barcode software.• Obtain MSL’s from DLA utilizing VSM (Vendor Shipping Module).• Obtain labels and shipping instructions utilizing S.I.R.• Obtain freight quotes from various freight forwarders for international shipments.• Work closely with ADS's freight forwarders and/or customers' freight forwarders scheduling international airfreight and ocean shipments.• Review Letter of Credit documents for special documentation requirements.• Process commercial invoices using Oracle.• Retain necessary ITAR documentation, and assist with audits.• Ship orders utilizing Oracle.• Assist customers picking up orders.• Any other duties that may arise on a day to day basis.

Mansfield, Ohio Area

• Route shipments and prepare invoices.• Communicate with customers, forwarders, carriers, Inside Sales Dept., Plant Manager and Shipping Dept. to coordinate routing and expediting of domestic and international shipments.• Responsible for issuing all export documentation in accordance with the U.S. Export Regulations.• Compliance screening through MK Data and Open Harbor screening to check for any embargoes, denied parties, sanctions, etc.• Issue NAFTA Certificates, Country of Origin Certificates, Quality Certificates and any other documents customers may require.• Retrieve country of origin back-up data from suppliers for NAFTA Certificates.• Obtain competitive rate quotes from carriers and/or forwarders to supply customers with the best service at the best price.• Key User in the implementation of Oracle system. Trained employees from Sales and Shipping Depts. on Oracle system. Worked with I.T. Department and Wipro team in troubleshooting problems incurred during the Oracle transition.• Help Project Managers manage large projects (>$1 million each) after Oracle transition.

Mansfield, Ohio Area

• Voucher all A/R and A/P invoices.• Keep track of currency gains/losses for Controller.• Balance with all Inter and Intra Emerson companies at month end.• Completed DPO Project with vendors and Emerson Corporate.• Set-up and implemented sales and use tax procedures for state of Ohio, Texas and Michigan.• Assist in collections with past due A/R Aging Report.• Sent out customer statements.• Correspond with several countries all over the world including Denmark, Norway, England, France, China, Mexico, Venezuela, all of Latin America, Malaysia, etc.• Help answer main phone when needed.• Assist Controller and Cost Accountant with special projects as needed.

Mansfield, Ohio Area

• Enter new actuator, mod-kit and spare parts orders in MRP system.• Write up job sheets for new actuator orders.• Pull drawings and bills of material for new mod-kits orders.• Put together Sales and Engineering folders for orders.• Type new bills of material and make changes to existing ones.• Answer phone calls from customers for spare parts inquiries.• Send customers their order acknowledgements.• Assist in putting drawing packets together for customers and shop.• Process credit card transactions.• Make collection calls as needed.• Send out credit inquiries on new customers.

Mansfield, Ohio Area

• Responsible for lighting quotes, lighting lay-outs, lighting design, purchasing of lighting projects and all follow-up work necessary to complete a project. (Projects range from, but not limited to: commercial/industrial, residential, streetscape, parking lot lighting, sports lighting, etc.)• Worked with engineers, specifiers, architects, contractors, manufacturers’ reps, etc. on lighting projects.• Completed many design build projects with area contractors and business owners.

Cincinnati, Ohio Area

• Responsible for quoting all large outdoor lighting projects.• Contact person for all outside reps, specifiers, distributors, contractors, etc. for technical support.• In charge of purchasing all buy-out pole orders from suppliers.• Worked with Engineering, Accounting, Purchasing, Inventory Control and Scheduling to quote special products, and acquire new bills of material.• Entered new orders, and perform all Customer Service duties for all divisions of the company.• Helped MIS with entering new products and nomenclature into computer data base.• Trained new employees.• Served on Catalog Committee (helped produce new ideas for the company catalog and proof read final drafts before publishing).

Real Estate License, Real Estate

Managing Cosmetologist License

High School Diploma