Network Administrator, MS Office Management, Azure, Exchange, WordPress, CSS, HTML, Data Recovery and Backup Management. Server Management for File Sharing and Server Applications. Active Directory. Security.

Network Backup, Upgrades, and System Installations. Application installations and configuration.

Provided technical support to customers over the phone, email or chat, and resolved their issues by troubleshooting hardware or software problems.• Utilized Service Now, ESVS, Order Up, CyberArk and other Home Depot related software applications to resolve customer issues in a timely and efficient manner.• Demonstrated exceptional problem-solving skills by locating and following relevant knowledge base articles.• Documented issues using Service Now to ensure accurate record-keeping.• Escalated complex technical issues to the appropriate team or individual, ensuring timely and effective resolution of customer problems.• Proactively identified recurring issues and recommended solutions or workarounds to prevent future occurrences.• Maintained a high level of customer satisfaction by listening to customer needs, providing empathetic support, and delivering effective solutions.• Participated in training sessions to stay up-to-date with new products, services, and industry trends.