Laura Wright Email & Phone Number

Leeds, England, United Kingdom

Transformation Office Development

United Kingdom

• Day to day management of the programme including the coordination of projects and change management activities, ensuring that the appropriate governance is applied and auditable.• Establish and maintain governance arrangements for programme delivery – defining clear roles, responsibilities and accountability.• Monitoring potential Implementation project risks, opportunities, and issues that may impact the project.• Setting deadlines, assigning responsibilities and monitoring progress of the project through regularly cadence.• Developing and managing project governance including steering committee meetings, sponsor meetings, project team meetings, status reports, etc• Sharing regular status with Project executives to ensure the project has complete support and issues have minimal disruptive consequences.• Driving proper project chartering and setup• Identifying stakeholders who will be impacted by the solution and determine their requirements and expectations for the project.

Halifax, United Kingdom

• Project Manager/Business Analyst for internal business change, improvement and outsourcing projects• Business Analyst on PSA tool project including requirements capture, documenting As Is and To Be process and comprehensive stakeholder engagement to understand their perspectives.• Supported internal and external ISO audits as process and IMS subject matter expert.

Elland, England, United Kingdom

• Following short notice departure of PMO Manager, at request of Head of Project Management, took over duties with one week handover• Managed and enhanced Excel financial reporting to enable seamless continuation of regular reports on portfolio performance, revenue, costs, gross margin and invoicing.• Defined process and implemented Customer Satisfaction Surveys to support and monitor compliance of Project Managers against objectives and drive continuous improvement.• Currently setting up governance, monitoring and reporting of sales to service gates process• In the process of planning and overseeing transfer of Project Management file repository to internal Share Point site.• Member and regular chair of continuous improvement team meetings, ensuring ongoing progress and achievement of target dates.• Set up of mechanism and controls for Project Manager objective tracking.• Interaction with internal teams to improve and document enhancements to daily processes.

Elland, England, United Kingdom

• Managed transition of existing ITIL processes from Jersey-based large financial organisation into Logicalis support teams• Involvement in service design workshops and due diligence to ensure existing processes and regulatory implications understood, and full knowledge transfer management.• Produced and maintained detailed technical implementation and service transition plan including cutover from existing 3rd party incumbent.• Weekly financial reporting into PMO of resource usage, forecasting of completion GM, tracking RAG status with formulating ‘Go To Green’ plans as required.• Weekly reporting to customer of project status presenting Highlight Report and review of RAID log via audio/video conference.• Adherence to existing change management process to ensure changes are planned, assessed and approved first time

Elland, England, United Kingdom

• Prior to integration with Logicalis, produced company Project Management Manual and introduced checks and controls to ensure team members’ compliance • Worked with fellow team leaders to define and document project delivery processes and troubleshoot project issues• Greatly improved inter-departmental working by open two-way communication• Implemented appropriate and fair allocation of new projects to team. • Early resolution and visibility of project risks and issues via regular communication and escalation • Co-ordinated team training, mentored and appraised team members.• Coordination of annual leave and implemented cover and handover process for Project Manager leave• Responsible for business unit financial reporting by monitoring of team’s reporting and attendance at weekly Finance Meeting • Managed large value, complex, strategically important projects.• Key member of Quality Performance Team, responsible for writing and auditing end to end process from order to invoice and closure.• Active member of Business Innovation Group, involved in production of Company Values• Winner of ‘The BIG Idea’ prize for proposing the company implement a videoconferencing usage and adoption project internally.

Elland, England, United Kingdom

• Responsible for managing a variety of projects across audio visual, videoconferencing and IT, including managed service on boarding.• Track record of maintaining comprehensive project records to enable regular status reporting and early identification, reporting and escalation of risks and issues.• Use of all available communication tools to foster excellent working relationships with customers and internal teams for collaborative working.• Conscientious in understanding internal and customer process with full adherence to same to comply with customers’ regulatory requirements and deliver project quality.• Flexibility in job role as required to maintain progress of project implementation.• Supported tenders including provision of narrative, implementation schedule and attendance at customer presentation.