• Expert knowledge in Business Intelligence, Information Management, Data Management, Project Management• Document Business Processes, Controls, Training Manuals and System interface - Requirements• Expert knowledge in Data Importing, Analytics, Investigations, Exporting and Review, Excel, Word, PowerPoint, Formula’s, Lookups and Tables, Documentation, Manuals• Expert knowledge in Database Mapping, Table comparison, Field transformations• Advanced Knowledge of SQL, Toad, Oracle, Imformatica• Advanced Knowledge in Claims, Member, Dental, Lab, Hearing and Provider Subject Area’s• Implement and design SQL queries for Business Requests to support healthcare audits and internal client requests• Data Analysis and Mapping Conversion for newly implemented projects• Monthly GeoAccess Reporting within Provider Subject Area• Utilized Excel charts and pivot tables and Access database for report creation• Maintain monthly, quarterly and yearly business requests and audit reports

●Lead Technical Projects, Administration, Data Designs, Complex Data, Data Implementations, Presentations, Analytical Testing, Data Compare Contrast, Historical Trending, Problem Resolutions, Forecast Solutions●Expert knowledge in RDS/Medicare, Early Retiree Reinsurance Program, Data Warehousing, Scripting and Management, Macros, Government Regulations, Retiree Services, Data Analysis, Data Sources●Expert knowledge in Data Importing, Database Design, Data Processing, Mapping, Investigations, Exporting and Review, Custom Reporting, Excel Macros, Formula’s, Lookups and Tables and Process Manual Documents●Monthly Medicare Reporting and Medicare Eligibility for 14 clients, Custom reporting for 4 clients, Managing multiple assignments, Adapting to priorities, Success under pressure and Timelines●Client Server Based Operations, Implement and design Databases and Database jobs for new clients, Eligibility clients and custom reporting clients, Test Database and Reports, Analyze Data●Maintain excellent client relationships with weekly, bi-weekly and monthly status meetings, Daily phone communication and emails, Project plans and Project coordination, Resolutions, Materials and Meeting minutes●Key Knowledge & Skills Area: Outlook, Excel, Access, Word, Power Point, Conference Calls, Calendar Management, Project Management, Technical Lead, Analytical Testing, Problem Solving, Resolutions, Data Analytics, Data Warehousing, Data Management, Deployment of Dashboards, Data Modeling, Data Cleansing and Data Scrubbing Methodologies, ETL health care analysis, Medicare Part D subsidies, Center for Medicare and Medicaid Services, Government regulations and subsidies (RDS) (COBC), Project Management, Data Probe, Risk Profiler, SQL, Extracts, Enrollment, Data Processing, Process Improvement Documentation and HIPAA certified

●Technical proficiency on main switchboard●Professional handling of incoming and outgoing calls for all employees nationwide●Maintain excellent customer relations and developed customer rapport●Schedule and maintain meeting and training rooms for employees●Schedule meetings and conferences for executive boardroom●Knowledge on policies and procedures within Thomson Reuters--Key Knowledge & Skills Area: Excel, Outlook, Power Point, Word, Meeting Manager, HIPAA certified, Client relationship management, corporate communication, Executive administration

●Provided a high level of customer service and client relation based on outstanding communication and interpersonal skills●Assist customers with payments; log complaints, guarantee prompt and proper delivery service