Laura Ruggeri Email & Phone Number

Mckinney, Texas

• Write, format, and edit documentation for multiple moderate and highly complex software products and APIs• Retrieve, organize, analyze, and transform subject matter into easy-to-understand information for specific audiences• Manage content on Web sites using HTML, JSON, CSS, and occasionally various other coding languages• Develop and provide end-user training (live, virtual, and video tutorials)• Participate on geographically dispersed teams using Agile, Microsoft Solutions Framework, and various other project management methods• Research & follow industry standards on technical writing practices• Communicate with associates in various job roles, levels of subject matter expertise, and global locations• Publish to print, multimedia, and Web using various software applications• Provide mentoring to team members and non-team members• Participate, at an administrator and power user level, in the implementation of new standards and processes• Deliver documentation that conforms to the company documentation and quality assurance standards and help ensure the teams I work with follow company branding standards and styles• Assist with design and reviews of the user interface• Provide Technical Writing consulting services across the Product & Engineering organization

Conway, Arkansas

• Monitored and worked Remedy ticket queue for technical problems• Administered security access to financial and legal applications• Controlled maintenance windows for PeopleSoft Financials 8.8• Documented workflow process and approvals in Remedy tickets• Assisted in testing for application releases• Documented procedures for future product analyst use

Conway, Arkansas

• Developed and maintained Web site for financial teams• Administered security controls for specified drives• Assisted in project plan management• Maintained and coordinated all financial division processes and procedures• Assisted in testing for Internal Audits• Developed flow charts for financial processes• Edited documentation

Conway, Arkansas

• Processed 800 to 1,000 invoices monthly for payment• Reconciled match errors• Improved customer relations and built new vendor relationships• Processed journal entries• Processed 800 – 1,000 checks a month• Facilitated various meetings

Master'S Degree, Professional And Technical Communication

Taking master's level courses on technical editing, document design, style, presentation, and various other technical and professional.

Bachelor’S Degree, Management Information Systems - End User/Web Development

Activities and Societies: Professional Business Leaders of AmericaGraduated in top twenty of my major (Management Information Systems).