Manage a portfolio of projects across North America in which responsibilities include:• Financial management of SOW• Ensure Client satisfaction & value awareness through quality, risk & cost management• Resource HR and performance management: hiring, onboarding & terminations, positive attrition• Ongoing consultant management and care

Manage operations of the Seattle Office including vendor management, customer executive hospitality, employee morale program, wellness program, give-back program, and special projects (office expansion and remodel project, SharePoint platform consolidation and migration. Manage EVP's schedule, travel and business management.

Management of Director, Sr. Director and GM calendars, and team ROBs, travel arrangements, event planning, budget management including procurement of services and equipment, Opex management, asset management, invoice approvals, expense tracking and reporting, and re-classes. Personnel coordination including recruiting support, new hire on-boarding, space management, event planning and organizational health activities. Proactive process development for streamlining repetitive core activities. Project Management for team and organizational-wide projects and initiatives. Offer excellent communication, organizational and customer service skills with ability to multi-task, desire to work independently with discretion in confidential matters. Have a high proficiency with MS Office Suite, SharePoint, and other MS programs. Truly enjoy helping others be successful.

Within a start-up organization, responsible for process management, project management and business support functions to create and develop core processes and operations necessary to create the company’s future. Onboard, train and manage call center staff.

Developed and implemented business processes specific to call handling and customer retention, performed problem-solving analysis effectively illustrating trends in customer cancellations, excessive retention costs, and policy abuse impacts to quality scores resulting in the following initiatives: customer care liaison for cross departmental projects, end to end escalation process, knowledge base communication conventions, interactive coverage map upgrade and corporate rebranding to T-Mobile. Was awarded an all expenses paid trip to the first ever rock concert on Alcatraz - Rock the Rock.

Crucial role for nearly 11 years within a large religious community of 75+ Roman Catholic priests including 20 staff. Responsibilities included: day-to-day operations, house staff supervision, manage vendor relations, fleet manager, plan and coordinate special community and campus events, maintain budget expenditures, manage medical insurance and payments, accounts payable and special projects.