Laura Brito Garcia Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

● Assisted the CEO in scaling the U.S. business, contributing to strategic growth by expanding into the oil and gas industry through service development initiatives.● Secured the largest strategic account in the United States, leading to a partnership with the biggest Mexican account and the launch of a new product line. This prompted the client to invest resources in the U.S. market.● Managed and monitor the daily progress of multinational projects in the U.S., Mexico, and Colombia with consistent oversight.● Revamped sales processes and protocols for efficient sales order entry, enhancing pipeline development. Also, created streamlined project management protocols and a comprehensive closure guide to bolster pipeline development efforts.● Streamlined the company's bylaws for improved governance and internal operations.● Secured certifications from both the State of Texas and the City of Houston

Houston, Texas, United States

● Member of the pioneering team during the company's inception, tasked with crafting and deploying the KPIs essential to refining and managing the billing functions.● Analyzed and spearheaded the strategic development of Key Performance Indicators (KPIs) to optimize billing operations and enhance financial performance.● Successfully scaled operations to oversee a portfolio of 20 accounts.● Implemented revenue collection tactics that not only enhanced cash flow but also significantly improved customer experience by better addressing customer needs.● Engineered and implemented a robust invoicing process capable of efficiently handling over 300 invoices monthly.● Enhanced financial operations by spearheading the verification of transactions, executing accurate billing processes.● Conducted training sessions and provided technical guidance in Microsoft Office products and computer skills.

Houston, Tx

● Created and grew housekeeping team from 3 to 15 members, handling all hiring and training. We became the only department in the area with in-house staff, setting us apart from other hotels.● Managed staff work performance on a daily basis to ensure standards and productivity levels were being reached.● Implemented training program and ongoing coaching staff to enhance their skills and improve performance.● Boosted department cleanliness metric by over 35 points within 3 months, despite COVID-related challenges and staffing shortages, while ensuring the readiness of over 150 rooms.● Managed budgets and supply ordering, controlled costs, and managed accuracy/completeness of more than 10 systems.● Implemented a comprehensive inventory system, training staff for adequate stock levels and proper storage of cleaning supplies and equipment.● Fostered a positive work environment and engaged housekeeping staff through teamwork and regular meetings to address concerns and share best practices.

Neuquén, Argentina

● Work on cost estimates and managed budgets for up to 20 projects/services and ensured work was completed on-time/on budget.● Utilized my Management of Project skills to lead a team of 5 in gathering, organizing data, and preparing calculations for the bidding process of a national 2-year project.● Calculated production time, supervised production operators, and verified time sheets to services operating off site.● Implemented strategic measures to optimize the production process, achieve cost reduction, improve sustainable practices and boosting welding productivity to enhance overall production performance.● Established and supervised key performance indicators for adherence to HSE practices. Implemented Kaizen tools, specifically leveraging the 5S System, to drive continuous improvement initiatives within the tooling and fabrication sector.● Created and managed key performance indicators to optimize energy consumption and reduced use by over 30%.● Contributed to the development and implementation of the ERP/MRP system.● Addressed customer needs by delivering support to main clients in Oilfield Services, including YPF, VISTA OIL & GAS, SCHLUMBERGER, and TENARIS/TECPETROL. Resolved process issues, enhanced operations, and optimized costs to ensure customer satisfaction.● Interviewed, hired, and trained staff, appraised performance, addressed staff complaints, and supported HR.

Neuquén, Argentina

● Aligned production operations to meet higher standards and maximize returns while overseeing quality controls.● Identified recurring issues in the production line and introduced innovative processes to enhance both efficiency and profitability, providing technical assistance when needed.● Monitored supplier performance for quality improvement, product inventories, and labor cost for factory employees and cost reduction.● Designed and implemented improvements to equipment and machining, as well as workflows to optimize worker productivity and material flow.● Resolved conflicts between employees and management and negotiated mutually beneficial agreements between parties and necessary corrective actions.

Production Engineering - Summer Internship• Provided support in understanding beverage packaging production processes and project development areas,alongside financial project control.• Assisted in quality control processes with inspections, testing, audits, and Quality Management Systems (QMS) reports. Complied with PCP sector activities.

Bachelor'S Degree, Industrial Engineering

Industrial & Production Engineering

Master Of Business Administration - Mba, Project Management

Bachelor In Production Engineering, Ingeniería Organizacional

Recipient of the Ciências sem Fronteiras Sandwich Scholarship (2012), enabling international academic exchange. Demonstrated academic.

Complete High School, Integrated Computer Technician