Laura Chanoux Email & Phone Number

Waltham, Massachusetts, United States

- Provides executive-level guidance on strategic planning, financial management, and resource allocation. - Builds strong cross-functional relationships to maintain collaborative company culture and acts as a trusted resource for staff across the organization.

Waltham, Massachusetts, United States

Leads operational process development in growing edtech firm.- Manages the Support Operations team with a monthly support ticket resolution rate of 99%; grew team from one to four members and oversaw integration of acquired company’s support operation.- Improved end-of-quarter financial processing for 300+ accounts, reducing time to close by 30%..

Reviews two books per month in both fiction and nonfiction for the American Library Association

- Coordinated with stakeholders across 3 business units to define support models for new vendor relationship, preparing one of BCBSMA’s Member Service teams to respond to 50% increase in call volume.- Analyzed business impacts of caregiving and presented to senior leadership on best practices for supporting employees who are caregivers.

Ann Arbor, MI

- Researched, conducted interviews, and proposed a strategic organizational development plan for the Institute’s growth into its own school of international affairs over a 10-year period.- Improved response time for queries to central management team by taking on responsibilities previously under the Managing Director’s purview, including expense and HR.

- Chaired six-member Global University Symposium planning committee and won a $7,000 grant to host a major one-day conference as part of the University’s bicentennial celebration. - Coordinated a national search for a new faculty director of the Weiser Center for Emerging Democracies.- Restructured the annual appointment process for faculty directors..

Collaborated with colleagues on biweekly sprint planning in Agile environmentDelivered research findings to senior leadership on strategic questions, including a comparativeanalysis of Weinberg College, analysis of changes to the leave of absence policy, and recommended policy for dual-career hiringProvided project and administrative support to the.

Ensured completion of onboarding process for more than 100 incoming faculty, assisting withquestions about appointments, salary, and Weinberg College policiesPrepared review websites for Continuing Lecturer Faculty promotion and reappointment committees using Adobe Contribute and SES ReportsSupported the annual salary review and teaching-track promotion.

Assisted in granting permissions for reproductions of Penn Press materialDrafted contracts and letters to foreign publishers and literary agents in both English and FrenchPerformed administrative tasks to support the Rights Administrator, gaining familiarity with FileMaker Pro and Excel as well as the communication systems within the pressWrote the press.

Oversaw publicity strategies, personnel management, and the creation of orchestra budgetsRepresented the Michigan Pops to outside parties and the University of MichiganOrganized the planning, staging, and production of the Michigan Pops' twice-annual concert

Managed orchestra publicity efforts to schools, day cares and retirement homes Created the soloist competition for Ann Arbor high school musicians

Developed customer service and problem solving abilities while working with faculty and students

Discussed and edited student written work, offered tutoring at all stages of the authorship processProvided written feedback to student work through the center's Online Writing Lab

Developed professional French language skills while working in the school's admissions departmentCoordinated application exams for several hundred students over a three week period

Master Of Business Administration - Mba, Social Impact

Activities and Societies: Teaching Assistant for Teaming; President of the Internship Fund for Social Impact, which helps first year MBA.

Bachelors Of Arts, History Honors Program Thesis

Researched and wrote a 124-page thesis on the history of the Metropolitan Council for Educational Opportunity, Inc., Program

Bachelors Of Arts, History, French

Activities and Societies: History Honors Program, Michigan Pops Orchestra, University Activities Center