- Commercial Management of end-to-end billing for Tier 1 Vodafone contract - Monitoring job progress from design to build stage, overseeing the change variance processes and collation of as-built data and billing submissions on completion of works- Tracking of WIP and analysis of commercial performance to identify opportunities to maximise return through process improvements driving a 100% increase in weekly revenue- Ownership of Finance and Commercial reporting and analysis for Directors and wider team - Support for introduction of new workflow software and accounts system upgrades delivering requirements, development and testing- Collaboration with internal Workstream owners and stakeholders and client relationship management- Implementation of robust tracking and best practice procedures across Commercial processes - Management of offshore and UK based team of engineers, analysts and quantity surveyors

- Monthly revenue and profit analysis for all commercial projects including Openreach and Virgin Media- Managing and reporting WIP (Work in progress) status for all contract partners and integrity of project trackers for accurate cost analysis- Implementation of improvements to cost and sales tracking to improve accuracy of reporting and recovery of over £2m WIP- Identification of opportunities to improve operational processes increasing sales and revenue- Management Accounts analysis support - Delivery of field applications and accounts software upgrades including requirements and testing- Main point of contact between Finance, Operations and Business Services- Management and training of team of Junior Analysts

- Managing Social media marketing for restaurant groups- Events planning and promotion to drive increase in sales

- Identify, analyse and generate business plans to deliver new innovations in media and creative including email and mobile marketing- Delivery of marketing creative for direct mail and online advertising (Display, Search, Affiliates and Email) to drive increased sales- Campaign performance analysis to drive customer insights and develop business strategy- Creative and media agency relationship management

- Responsible for the end to end online sales experience and management of the marketing budget to maximise return on investment and create growth

- Roll-out of monthly Rewards customer email and winner of Capital One’s Circle of Excellence- Consultant for Customer Experience in development of Rewards website

- Ownership of Online Marketing strategy, test plan, campaign analysis and creative development - Management of agencies to deliver innovative online marketing creative- Usability and Customer Experience website research and design

- Ownership of back-end reconciliations to identify and rectify discrepancies in customer accounts- Secondment in Paris as part of French Loans business closure project