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Laura Ciollaro is listed as 🚀 Passionate Coaching Operations Manager | Data Analyst | Customer Experience Specialist | Driving Excellence in Service Delivery 🌟 at Sanctus, a company with 55 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Laura Ciollaro.
Laura Ciollaro previously worked as Coaching Operations Manager at Sanctus and Customer experience specialist & Operations coordinator at Sanctus. Laura Ciollaro holds Ibm Data Analyst Professional Certificate from Coursera.
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With a passion for driving operational excellence and customer-centric solutions, I've navigated diverse roles in customer service and operations mostly in the coaching industry and medical sector. From developing reporting systems to streamlining processes and nurturing teams, my journey reflects a commitment to impactful leadership and continuous improvement. With a knack for data analysis, stakeholder management, and fostering a culture of collaboration, I thrive in dynamic environments. My blend of analytical prowess, emotional intelligence, and coaching mindset sets me apart, enabling me to deliver tangible results and drive strategic initiatives forward. Let's connect and explore opportunities to elevate service delivery and drive transformative change together.
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- Analysed, cleaned, and interpreted data to derive actionable insights, enhancing decision-making processes.- Built operational trackers and checklists, daily tracking of activities and services while documenting and improving processes to enable effective delivery of multiple products to clients and end users.- Created and maintained a reporting system.
London, England, United Kingdom
- Mapped and documented processes- Daily running of operations and monitoring activities to ensure smooth service delivery- Customer support and communication and maintaining clear communication with customers.- Implemented a new ticketing system- Implemented and maintained a Q&A platform for Coaches.- Created new coaching supervision processes and.
Oxford, United Kingdom
- Developed new processes and work instructions for the customer service team to deliver a better customer service experience. - Managed communications with the CS team to keep them informed about changes in processes and activities and training for the CS team (New systems/ new features/processes)- Monitored CS cases on CRM - to ensure complaints and.
Oxford, United Kingdom
- Supervised a team of nine Customer Service Associates/Key Account Specialists focused on providing a high level of customer satisfaction, taking ownership and responsibility for the team’s tasks assigned, ensuring deadlines and service level standards are achieved;- Provided relevant customer/sales order information to management (principally via Excel.
Milan, Lombardy, Italy
Other employees you can reach at sanctus.io. View company contacts for 55 employees →
Roger Ford
Colleague at Sanctus
United Kingdom, United Kingdom
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SM
Sophie Miller
Colleague at Sanctus
London, England, United Kingdom, United Kingdom
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KH
Katia Handschuh
Colleague at Sanctus
Greater Paris Metropolitan Region, France
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IW
Ian Watt
Colleague at Sanctus
London, England, United Kingdom, United Kingdom
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DA
Dr. Albert Viljoen
Colleague at Sanctus
London, England, United Kingdom, United Kingdom
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BC
Beatriz Cadavid
Colleague at Sanctus
London, England, United Kingdom, United Kingdom
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ES
Elizabeth Schweizer
Colleague at Sanctus
London, England, United Kingdom, United Kingdom
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KP
Kristina Proffitt
Colleague at Sanctus
Nottingham, England, United Kingdom, United Kingdom
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ND
Nathalie Ducray
Colleague at Sanctus
Paris, ÃŽle-de-France, France, France
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CV
Camile Vieira
Colleague at Sanctus
São Paulo, São Paulo, Brazil, Brazil
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Course Objectives: 1. To understand coaching as an educational tool helping others to achieve change in their lives. 2. To have the.
Activities and Societies: Company types, Financial reporting, Marketing strategy, Financial strategy and Excel finance
Quick answers generated from the profile data available on this page.
Laura Ciollaro works for Sanctus.
Laura Ciollaro is listed as 🚀 Passionate Coaching Operations Manager | Data Analyst | Customer Experience Specialist | Driving Excellence in Service Delivery 🌟 at Sanctus.
Laura Ciollaro is based in United Kingdom, United Kingdom, United Kingdom while working with Sanctus.
Laura Ciollaro has worked for Sanctus, Bvi Medical, Beaver Visitec International, Plasmon Italia, and Johnson & Johnson Medical Italy.
Laura Ciollaro's colleagues at Sanctus include Roger Ford, Sophie Miller, Katia Handschuh, Ian Watt, and Dr. Albert Viljoen.
You can use AeroLeads to view verified contact signals for Laura Ciollaro at Sanctus, including work email, phone, and LinkedIn data when available.
Laura Ciollaro holds Ibm Data Analyst Professional Certificate from Coursera.
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