Laura Crawley Email & Phone Number

Durham, North Carolina

-Enthusiastically greet and engage with customers and provide high quality customer service-Spend individually focused time with customers in fitting room and offer suggestions based on their feedback -Listen to and interpret needs and desires of customers when looking for specific merchandise-Throughly understand fit and fabric of merchandise and use this knowledge to meet customer needs-Accurately place online orders and tailoring orders -Operate register and effectively communicate with customers about joining the Madewell loyalty program -Efficiently collect, pack, and ship online orders -Enthusiastically answer phone calls-Maintain stock by unloading and handling shipped product, effectively organizing product, and correctly storing product-Keep store standards high through ongoing adjustments and attention to displayed merchandise on the sales floor-Remain aware of ongoing store promotions and accurately apply them to purchases-Scan, pack, and return unwanted or unneeded merchandise to the warehouse

China Grove, North Carolina

-Provided high quality customer service and throughly answered customers' questions with accurate information -Successfully handled customer issues and dissatisfaction by coming up with quick and "doable" solutions-Handled high quantities of prescriptions being sent from doctors' offices and accurately and efficiently entered them into the pharmacy system to be processed and filled by the team-Confidently answered high volumes of phone calls -Confidently contacted customers via phone regarding perscription status or needed information-Efficiently and accurately counted and sorted high quantities of prescription medication-Responsibly handled and filled controlled substances with special attention to controlled substance inventory -Successfully handled insurance information and applied billing changes to customer prescriptions-Successfully navigated a high-stress, fast-paced environment while maintaining accuracy and positive customer service -Ordered, received, and unpacked daily prescription restock orders-Confidently contacted doctors for perscription clarification

Charlotte, North Carolina, United States

-Enthusiastically engage with customers, provide high quality customer service, assist customers in finding ideal merchandise, and answer customer questions with a positive attitude-Manage, track, upkeep, and organize store inventory -Keep store organized and clean-Quickly and efficiently set up and break down store for fitness classes-Change mannequins and store displays to accurately reflect current trends and seasons-Create trendy and engaging social media content to promote new merchandise and encourage customer engagement -Create and send customer outreach emails tailored to each customers' specific taste and purchase history

Los Angeles, California, United States

-Shot and directed campaign photos of influencer for REVOLVE, PRETTYLITTLETHING, Missguided, Patrick Ta, Levian, Skims, Andi Bagus, FRAME, and Lounge-Traveled to Greece and Paris for social media campaigns with influencer -Created mood boards, scouted locations, developed concepts, and executed social content photo and video shoot-Analyzed brand briefs to develop the strongest concept for campaign shoots-Met with brand representatives on influencer’s behalf-Scheduled and managed itinerary for abroad trips including shoot schedules, hotels, flights, and daily events-Selected and styled outfits for photoshoots -Managed Poshmark store on influencer’s behalf including listings, shipping, customer service, and branding -Attended influencer brand events including PRETTYLITTLETHING, Patrick Ta, and REVOLVE-Attended showroom appointments abroad and in Los Angeles-Assisted influencer with feed layout and caption creation

- Assist and guide customers on sales floor- Price, prepare, and organize product to be transferred to sales floor- Operate register and communicate effectively with customers about Nike membership program- Maintain sales floor by organizing, rearranging, and refilling product- Maintain stock floor by unloading shipped product, organizing, and storing product - Style mannequins by pulling relevant product and applying current styling trends- Enthusiastically greet customers at store entrance and promote new sales and offers

Concord, North Carolina, United States

- Assist and guide customers on sales floor- Price, prepare, and organize product to be transferred to sales floor- Operate register and communicate effectively with customers about Nike membership program- Maintain sales floor by organizing, rearranging, and refilling product- Maintain stock floor by unloading shipped product, organizing, and storing product - Style mannequins by pulling relevant product and applying current styling trends- Enthusiastically greet customers at store entrance and promote new sales and offers

Greensboro, North Carolina, United States

- Prepped smoothie and food ingredients- Prepared smoothies and food for customers- Assisted customers and attended to their questions and needs- Maintained store front through cleaning and organizing- Maintained storage through cleaning and organizing

Concord, North Carolina, United States

- Assisted and guided customers on sales floor- Maintained sales floor by organizing and refilling product - Operated registers and applied promotions and sales to products-Assisted customers with needs and questions in the fitting room area-Recovered sales floor and reworked product layout after hours.

Associate'S Degree, Surgical Technology/Technologist

Consumer, Apparel, And Retail Studies

Points of study: Consumer Behavior Visual Display and Product Placement Fashion Marketing Social Media Marketing Textiles Apparel Sourcing

Study Abroad

Activities and Societies: Yonsei English Society - A Yonsei University club that offers interaction and language and culture exchange.