It Manager
Current→ Managing the deployment, monitoring, maintenance, development upgrade and support of retail IT systems. Providing expertise and support during systems upgrades, installations, conversions, and file maintenance. Overseeing the integration of new systems with existing systems. Maintaining an inventory of the company's technology equipment. Successfully moving & relocating data centers. Working with the management to develop strategies and plans to enhance store service levels, improve user effectiveness and foster innovation. Managing IT staff, including hiring, training, evaluation, guidance, discipline and discharge. Developing and/or teaching training modules for new or current users. Developing the IT staff to meet the changing needs of the company and its employees. Developing standard operating procedures and best practices, including providing written protocols and guidance to IT staff and end-users. Overseeing and participating in providing end-user services, including help desk and technical support services. Providing guidance on IT needs for the opening of a new flagship store in Rome. Negotiating and administering vendor, suppliers, outsourcer, and consultant contracts and service agreements. Working closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Regularly scheduled reviews of IT compliance to industry standards. Writing reports, giving presentations, data analysis and data mining.
