Laura Doyon Email & Phone Number

Indianapolis, Indiana Area

Analysis and production of technology infrastructure procedures and standards to support Production implementation of new banking platform and systems.

Fishers, In

Started with company as supervisor of Technical Writing team - analyzing, estimating, designing, writing, coding, and migrating online Help for loan servicing systems. Produced process and policy documentation used by business and compliance for training and audit activities. Managed co-affiliate department projects and team structure through reorganization, downsizing, and implementation of new technology events.Drove department to paperless delivery and changed corporate user culture to Web site reference.SharePoint owner of numerous Technology collaboration and Web sites; responsible for accurate and timely delivery of data required by application development, business development, systems security, asset management vendor management, compliance, originations, servicing, call center, default prevention, and collections teams.Responsible for development and delivery of user assistance materials for enterprise tool conversions, implementation, and upgrades. Analyzed federal requirements for data delivery and devised Sallie Mae template for FISMA C&A activities seeking ATO for Department of Edcation and Treasury engagements. Built secure library and managed tracking and communication with initial technical authors and executive owners for system security compliance documentation configuration, change, and maintenance management.Extensive tool usage portfolio, including PREFERENCE, SharePoint 2007 and 2010, HTML, RoboHelp, Captivate, numerous CA systems/tools, Kronos, PeopleSoft, Workday, VSS, full MS Office suite, Business Objects, Ariba, PointSec, SailPoint, Access Control, Quality Center, Adobe suite, Dreamweaver, and others.

Indianapolis, Indiana Area

Logistics Engineering Department Master Scheduler. Collaborated with other Naval Air Warfare Center competency leaders and PMO to negotiate and administer execution of projects and resource capacity decisions for naval avionics and missile systems logistics engineering staff. Strong resource management background and commitment to project success as engineering core competency.Started there as GS-7 technical writer for avionics systems maintenance and operations manuals. Performed self-development, DAWIA, AMA Univ of Indianapolis, and IUPUI SPEA management development programs. Advanced to complex projects with supervisory and technical leadership decision and quality assurance authority through GS-13 level.Served as government COTR. Participant on cutting edge NAVAIR desktop publishing and digital data delivery planning committee. Always demonstrated willingness to exceed standard performance to deliver exceptional services. Recognized with over 20 awards, including Federal Employee of Year.

Master Of Science (Ms), Information Technology/Technology Management

Activities and Societies: Security and Technology Management focus. Directed project/thesis was completed under the direction.

Ba, Technical Communications

Activities and Societies: Board member of HSSE Student Council, staff writer for The Purdue Exponent, staff writer for the Purdue.

Education record

Activities and Societies: Society for Technical Communication, Society for Logistics Engineers, Security Compliance and IT Risk.