Laura Dutzman, Mba, Cphq, Lssgb Email & Phone Number

Philadelphia, PA, US

Philadelphia, Pennsylvania, United States

• Administrative Fellow
• Develop a comprehensive lung cancer program for PPMC and South Jersey
• Identify J&J purchasing opportunities for 6 entities to maximize contract agreements, estimated savings of $2.5M
• Manage ROSA Knee System robot regulatory implementation and ensure contract obligations are met
• Member of the Wright-Saunders 4&5 renovation team to create two 12-bed inpatient unitsInterim Director of Operations
• Provide direct management and oversight of three oncology practices with 3,000 patient visits per month, PMCH Central Registration and Multi-Specialty practice

• Served as an internal consultant/facilitator, providing guidance and support to plan, implement, and coordinate quality and process improvement projects associated with the prevention of hospital acquired infections.
• Oversaw the multidisciplinary Hand Hygiene Committee and observation program – increased hospital-wide hand hygiene compliance by 22% from FY19 – FY23
• Co-chaired the MRSA Bacteremia Reduction Committee, 43% reduction in the number of cases from FY21- FY23
• Managed a team of 88 Safety Coaches ranging from unit clerks to physicians
• Collaborated with the health system’s Quality and Patient Safety Department on initiatives, such as the MedStar Health D.C. Hospital Quality/Safety Alignment Collaborative, and acted as a consultant to other entities.
• Developed quarterly quality and safety updates for Graduate Medical Education residents

Washington D.C. Metro Area

Refer to Senior Quality Project Manager, High Reliability responsibilities

Harrisonburg, VA

• Developed a patient safety auditing process and coached front line staff
• Collected and analyzed data for compliance adherence
• Performed audits in patient care areas to educate staff and identify improvement opportunities
• Worked with the Behavioral Health Unit on a PI project to evaluate a new risk assessment

West Chester, PA

• Collaborated with project teams and coached team members in conducting performance improvement projects using best practice research, process analysis, baseline measurement, benchmarking, and Lean Six Sigma tools
• Analyzed and categorized daily safety events using the Pennsylvania Patient Safety Reporting System
• Acted as a change agent, utilizing Lean/Six Sigma process improvement methodologies to design, implement, and monitor quality and patient safety initiatives
• Assisted developing and initiating the Daily Safety Check-In call to all CCH departments
• Updated and reviewed policies and procedures
• Participated on Medication Safety Committee, Sepsis Committee, Regulatory Affairs Committee, Patient Safety Committee, Patient Experience Committee, and Cancer Committee.

West Chester, PA

• Participated in planning meetings with foundation executives
• Assisted staff with planning of three major fundraising events – golf outing, polo cup, and bicycle race
• Tasked with coordinating and implementing hospital-wide t-shirt sale to raise funds for future foundation events; prepared all marketing materials and designed displays
• Communicated directly with corporate and individual high-end donors
• Prepared marketing materials for solicitation of donations

Master Of Business Administration (Mba), Concentration In Health And Medical Services Administration

GPA: 3.82/4.0

Bachelor Of Science (B.S.), Health Services Administration

Minor: Business GPA: 3.97/4.0 Honors: Recipient of the HSA Downey Family Scholarship (2018) – Professor voted President’s List: Fall.

Graduated With A 4.15 Gpa

I graduated in the top 6% of my class. National Honor Society, Special Olympics, Best Buddies, Varsity Field Hockey, Lacrosse