Laura Dutzman, Mba, Cphq, Lssgb Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Administrative Fellow •Develop a comprehensive lung cancer program for PPMC and South Jersey•Identify J&J purchasing opportunities for 6 entities to maximize contract agreements, estimated savings of $2.5M•Manage ROSA Knee System robot regulatory implementation and ensure contract obligations are met•Member of the Wright-Saunders 4&5 renovation team to create two 12-bed inpatient unitsInterim Director of Operations •Provide direct management and oversight of three oncology practices with 3,000 patient visits per month, PMCH Central Registration and Multi-Specialty practice•Develop and manage FY25 PMCH shared services budgets of $1.35M (rent for 128,840 sq. ft., central registration) and multi-specialty session/FTE allocation budget of $756K•Establish and maintain strong professional relationships with 5 direct reports, 18 providers, 83 team members, 19 departments, UPHS leaders, and external partners through open, timely, and direct communication

• Served as an internal consultant/facilitator, providing guidance and support to plan, implement, and coordinate quality and process improvement projects associated with the prevention of hospital acquired infections, promotion of patient safety, and regulatory readiness • Oversaw the multidisciplinary Hand Hygiene Committee and observation program – increased hospital-wide hand hygiene compliance by 22% from FY19 – FY23 • Co-chaired the MRSA Bacteremia Reduction Committee, 43% reduction in the number of cases from FY21- FY23• Managed a team of 88 Safety Coaches ranging from unit clerks to physicians • Collaborated with the health system’s Quality and Patient Safety Department on initiatives, such as the MedStar Health D.C. Hospital Quality/Safety Alignment Collaborative, and acted as a consultant to other entities as they implemented the TJC Targeted Solutions Tool Hand Hygiene observation program• Developed quarterly quality and safety updates for Graduate Medical Education residents • Acted as a change agent and an integral member of the regulatory readiness and policies and procedures programs• Coordinated Patient Communication Consult Service training for provider and resident groups• Co-chaired the Healthcare Equality Committee and oversaw National LGBTQ Healthcare Equality Index (Human Rights Campaign Foundation) survey submission – achieved Leader status in 2022• Coordinated daily in person Safety Huddles with 50 plus senior leaders in attendance• Developed monthly Safety Pearls that were distributed to senior executives, board members, and associates• Co-chaired the Wellness Committee; connected 6,000 associates with appropriate resources; funds manager

Washington D.C. Metro Area

Refer to Senior Quality Project Manager, High Reliability responsibilities

Harrisonburg, Va

• Developed a patient safety auditing process and coached front line staff• Collected and analyzed data for compliance adherence• Performed audits in patient care areas to educate staff and identify improvement opportunities• Worked with the Behavioral Health Unit on a PI project to evaluate a new risk assessment

West Chester, Pa

• Collaborated with project teams and coached team members in conducting performance improvement projects using best practice research, process analysis, baseline measurement, benchmarking, and Lean Six Sigma tools• Analyzed and categorized daily safety events using the Pennsylvania Patient Safety Reporting System • Acted as a change agent, utilizing Lean/Six Sigma process improvement methodologies to design, implement, and monitor quality and patient safety initiatives • Assisted developing and initiating the Daily Safety Check-In call to all CCH departments• Updated and reviewed policies and procedures• Participated on Medication Safety Committee, Sepsis Committee, Regulatory Affairs Committee, Patient Safety Committee, Patient Experience Committee, and Cancer Committee. • Familiar/knowledgeable in EPIC, Midas performance measurement system, various CMS programs, Hospital Compare, Pennsylvania Health Care Cost Containment Council, Get With the Guidelines, and National Database of Nursing Quality Indicators • Observed the Department of Health Inspection for the oncology pharmacy

West Chester, Pa

•Participated in planning meetings with foundation executives •Assisted staff with planning of three major fundraising events – golf outing, polo cup, and bicycle race •Tasked with coordinating and implementing hospital-wide t-shirt sale to raise funds for future foundation events; prepared all marketing materials and designed displays•Communicated directly with corporate and individual high-end donors•Prepared marketing materials for solicitation of donations

Master Of Business Administration (Mba), Concentration In Health And Medical Services Administration

GPA: 3.82/4.0

Bachelor Of Science (B.S.), Health Services Administration

Minor: Business GPA: 3.97/4.0 Honors: Recipient of the HSA Downey Family Scholarship (2018) – Professor voted President’s List: Fall.

Graduated With A 4.15 Gpa

I graduated in the top 6% of my class. National Honor Society, Special Olympics, Best Buddies, Varsity Field Hockey, Lacrosse