Laura Campbell Email & Phone Number

* Managing a caseload of volunteers by recruiting, training, coordinating and developing them to deliver high quality support to participants within Specialist Employability Services (SES). Engaging in effective performance management of the volunteers through supervision activity.* Supporting volunteer continuous development and engagement, ensuring the contribution of volunteers and the impact of support their is recognised through reward and recognition activities.* Ensuring all… Show more * Managing a caseload of volunteers by recruiting, training, coordinating and developing them to deliver high quality support to participants within Specialist Employability Services (SES). Engaging in effective performance management of the volunteers through supervision activity.* Supporting volunteer continuous development and engagement, ensuring the contribution of volunteers and the impact of support their is recognised through reward and recognition activities.* Ensuring all colleagues understand the volunteer policies and procedures, applying them fairly and consistently. As well as ensuring awareness of due diligence process and are only signposting participants to approved intervention activity. * Building a network of local courses and skills referral pathways between SES team and training providers to support outcome performance on the contract based on the needs of the local labour market, skills gaps and economic growth strategies. Ring fencing opportunities for SES Programme participants.* Working closely with employer engagement teams, Utilising Labour Market Information (LMI) to identify key providers, to provide learning/training opportunities for customers in the geographical area, through analysis of CRM data, such as customer aspirations/goals. * Establishing and maintaining effective and enduring relationships with operational colleagues, training providers, local commissioners, central Volunteers’ Team, volunteers, partner organisations, volunteer referral agencies and other key stakeholder groups.* Ensuring that all due diligence checks are completed on both signposting organisations and DBS checks on Expert Volunteers. Conducting spot checks as and when needed.* Maintaining effective and efficient administrative procedures including holding accurate volunteer activity records and audit trails on our databases, training and skills provider interventions and services are updated on our CRM system. Show less

* Coordinate and manage a caseload of participants ensuring regular participant contact through meetings and scheduled activities to help them progress on their journey to employment.* Use diagnostic screening, assessments and skills analysis to support participants consider all options available to them to gain employment.* Refer participants to internal and external advice, guidance and support in line with their tailored action plan.* Maintaining awareness of… Show more * Coordinate and manage a caseload of participants ensuring regular participant contact through meetings and scheduled activities to help them progress on their journey to employment.* Use diagnostic screening, assessments and skills analysis to support participants consider all options available to them to gain employment.* Refer participants to internal and external advice, guidance and support in line with their tailored action plan.* Maintaining awareness of employment opportunities available within your designated geographic area, highlighting these to participants as appropriate. As well as an up to date working knowledge of the local labour market, training opportunities and relevant support agencies.* To maintain confidentiality about participants, staff and other Trust business. Following the correct policies and procedures to ensure this is maintained safely and effectively. Meeting the requirements of the Data Protection Act at all times.* Engage and communicate effectively with internal an external stakeholders* Ensure that good practice is shared across employment services and with the wider organisation. Show less

United Kingdom

Providing advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. Re-building participant confidence and self-efficacy following a period on unemployment.* Manage a caseload of participants requiring additional support prior to entering employment. Ensuring regular Advisor to participant contact is maintained and recorded for the duration of the programme.* Use diagnostic screening, assessments and skills… Show more Providing advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. Re-building participant confidence and self-efficacy following a period on unemployment.* Manage a caseload of participants requiring additional support prior to entering employment. Ensuring regular Advisor to participant contact is maintained and recorded for the duration of the programme.* Use diagnostic screening, assessments and skills analysis to support participants consider all options available to them to gain employment.* Refer participants to internal and external advice, guidance and support in line with their tailored action plan.* Maintain awareness of employment opportunities available within your designated geographic area, highlighting these to participants as appropriate. As well as an up to date working knowledge of the local labour market, training opportunities and relevant support agencies.* Re-building participant confidence and self-efficacy in the post-COVID landscape through supportive interaction and sign-posting to required activities and training.* To maintain the confidentiality about participants, staff and other Trust business. Following the correct policies and procedures to ensure this is maintained safely and effectively. Meeting the requirements of the Data Protection Act at all times.* Ensure that good practice is shared across employment services and with the wider organisation.*Quality checking participant files for quality and compliance to ensure they are meeting the necessary quality levels and the commissioner contractual obligations. Show less

Birmingham, England, United Kingdom

First and main point of contact for St Basil’s staff and customers reporting repairs and properties/bed spaces becoming empty. Analysing repair and void work requirements, scheduling work for internal operatives and external contractors to get all maintenance work commenced and completed effectively and efficiently. Support the team in day to day administration, delivery of service and invoicing.* Ensure all information relating to services are accurate and up-to-date* Ensure… Show more First and main point of contact for St Basil’s staff and customers reporting repairs and properties/bed spaces becoming empty. Analysing repair and void work requirements, scheduling work for internal operatives and external contractors to get all maintenance work commenced and completed effectively and efficiently. Support the team in day to day administration, delivery of service and invoicing.* Ensure all information relating to services are accurate and up-to-date* Ensure that Health & Safety regulations are met and that Fire regulations, risk assessment and behaviour management procedures are adhered to at all time * Liaise and communicate with other employees and external professionals appropriately to ensure a coordinated approach to programme planning is in place.* Maintain the strictest confidentiality at all times.* Provide regular reports and management information for the manager and other colleagues as required.* Provide an administration service across the Property Services Team, to include typing, diary management, filing, systems management etc.* Plan and schedule work for internal operatives and to make appointments, where necessary.* Manage the completion of all works orders, updating the system on a daily basis and chase outstanding work.* Process invoices for payment, reviewing original order value and seek necessary authorisations for variations. Show less

Birmingham, United Kingdom

Provide administrative support across the key areas of events and community fundraising, corporate fundraising, Trusts and Foundations, Major Donors and individual giving.Maintaining the supporter journey, through regular contact with supporters, thanking donors, distributing fundraising materials.Using CRM systems to maintain up to date and accurate supporter records, exercising strict confidentiality and processing data following GDPR guidelines.Assisting in the… Show more Provide administrative support across the key areas of events and community fundraising, corporate fundraising, Trusts and Foundations, Major Donors and individual giving.Maintaining the supporter journey, through regular contact with supporters, thanking donors, distributing fundraising materials.Using CRM systems to maintain up to date and accurate supporter records, exercising strict confidentiality and processing data following GDPR guidelines.Assisting in the recruitment, management and development of fundraising volunteers.Maximising fundraising potential from events and community fundraising, regular givers and individual giving.First point of contact for all supporter and donor queries via telephone and email.Assisting in the planning of major events and campaigns including our annual national fundraiser Big Yellow Friday and our biennial Chefs Gala Dinner. Show less

Birmingham, United Kingdom

Carry out day-to-day banking transactions for business customersUsing CRM, Microsoft Office and other company data systems on a daily basisProblem solving on customer accountsIdentifying customer needs and offering products or services that they would benefit fromBuilding excellent relationships and rapport via telephony to ensure a personal experience with customers• Being organised with the ability to multitask whilst navigating multiple computer systems

Birmingham, United Kingdom

Managing the store on a day to day basis in the absence of the managerTraining and mentoring other team members, demonstrating good practice and excellence in customer service.Creating and sending reports on a daily basisEfficiently manage stock and administrationFollow health and safety procedures, ensuring my employees are protected and working in line with regulations.

Stock Control – Identifying and ordering stock on a weekly basis, adapting this in line with events and promotions. Accurately receiving, recording and quality checking delivery's, ensuring stock is stored and rotated correctly and monitoring the replenishment of displayed stock.Policies and Procedures – Knowledge of health and safety and ensuring a high standard is maintained at all times, recording any faults with equipment and personally working in a way that minimises risk to… Show more Stock Control – Identifying and ordering stock on a weekly basis, adapting this in line with events and promotions. Accurately receiving, recording and quality checking delivery's, ensuring stock is stored and rotated correctly and monitoring the replenishment of displayed stock.Policies and Procedures – Knowledge of health and safety and ensuring a high standard is maintained at all times, recording any faults with equipment and personally working in a way that minimises risk to others.Customer Service – leading by example and providing the best customer service, building rapports with regular customers, exercise confidentiality, active listening.Communication – leaving verbal or written handovers at the end of shift, liaise with management, attend staff meetings, completing paperwork.HR - Producing weekly schedule, training new employees, enforcing personnel policies, point of contact for employees, addressing concerns. Show less

Birmingham, United Kingdom

Analysed sales figures to produce weekly and daily reports on the concession performance.Oversaw stock management, adjusting incoming stock levels, maximising the use of overstock to increase sales, conducting quarterly stock counts.Trained new sales associates on customer service, store and company policies and procedures, using online systems, stock management. Coached sales associates who required retraining to increase workforce productivity.Investigated customer… Show more Analysed sales figures to produce weekly and daily reports on the concession performance.Oversaw stock management, adjusting incoming stock levels, maximising the use of overstock to increase sales, conducting quarterly stock counts.Trained new sales associates on customer service, store and company policies and procedures, using online systems, stock management. Coached sales associates who required retraining to increase workforce productivity.Investigated customer buying behaviours and used findings to implement a new pricing strategy to increase company sales.Resolved customer complaints to minimise escalations.Delivered and drove excellence in customer service, demonstrating good practice to sales associates. Show less

Birmingham, United Kingdom

Providing Timberland customers with exceptional customer service by understanding their needs and helping them to find what they are looking for. Being a brand ambassador and expert, demonstrating first hand knowledge of the company and products.Meeting sales targets, and customer service targets that are measured by mystery shops.Ensure visual merchandising displays are meeting store and company standards.Contribute to the teams working environment, effectively… Show more Providing Timberland customers with exceptional customer service by understanding their needs and helping them to find what they are looking for. Being a brand ambassador and expert, demonstrating first hand knowledge of the company and products.Meeting sales targets, and customer service targets that are measured by mystery shops.Ensure visual merchandising displays are meeting store and company standards.Contribute to the teams working environment, effectively communicating with colleagues and management. Show less

West Midlands

Providing excellent customer service through smiling, having eye contact, packing customers shopping, leaving them with a pleasant shopping experience, going above expectations to satisfy customer’s needs.Handling cash: taking cash payments, sending “flights” of money to the cash office at the end of a shift or during if the till is full.Meeting store targets in terms of sales, providing customer service which is measured by mystery customers and stock… Show more Providing excellent customer service through smiling, having eye contact, packing customers shopping, leaving them with a pleasant shopping experience, going above expectations to satisfy customer’s needs.Handling cash: taking cash payments, sending “flights” of money to the cash office at the end of a shift or during if the till is full.Meeting store targets in terms of sales, providing customer service which is measured by mystery customers and stock availability.Enforcing “Think 25” policy: asking customers who look under 25 for proof of age when purchasing an age restricted item. Show less

Level 3 Data Analysis

Health Coach, Health And Wellness, General

Core Concepts of the Program: Food Changes Everything - IIN’s own nutrition plate emphasises organic and local produce, whole grains, high.

Bachelor'S Degree, Fashion Business And Promotion, 2:1

Knowledge, experience and skills acquired from this, include: styling, marketing, buying and merchandising, events management, trend.

A Levels

Grades B-D in Textiles, Business, Photography, Psychology and English Language and Literature.

Gcse'S

Activities and Societies: Netball for the duration of my time at secondary school. I achieved grades A-C in English (literature.