Laura Fink Email & Phone Number

Hawthorne, California, Us

Hawthorne, California, Us

Built & managed a multi-functional, multi-level organization responsible for receiving operations, incoming quality control, supplier quality, material flow, indirect purchasing and supply chain system tool development.

Hawthorne, California, Us

Manage team of inspectors & engineers focused on measuring & improving supply chain reliability. Functional groups include receiving operations, incoming quality control, supply chain systems, operations engineering, and supplier quality engineering. - Grew team as total scope of responsibility increased, including hiring of 7 hourly & salary positions. Supported development of team members including 3 promotions into leadership roles.- Established first international support team at SpaceX, creating blueprint to stand up future teams as needed.- Championed Advanced Shipment Notice (ASN) initiative, with target of increasing supplier usage. This was a cross functional effort which involved working with technology teams on systems improvements, supply chain teams on training & implementation, and receiving teams on accuracy & feedback. - Oversaw expansion of receiving footprint to support a distributed materials management model as new campus buildings came online. Coordinated with shipping, inventory & production teams to establish new operational spaces and process flows. - Led effort to develop and release Starlink specific Supplier Manual & continued refinement of Starlink Supplier Scorecard.

Hawthorne, California, Us

In-role promotion with additional scope to lead receiving inspection & quality specialist team.- Continued evolution of supply chain reliability metrics, including the creation of the Starlink Supplier Health Dashboard. Facilitated regular reporting rhythm to internal customers & production partners.- Led effort to overhaul legacy supplier scorecard, creating & releasing a Starlink specific scorecard with quality and delivery goals aligned with Starlink program objectives.- Created training and held training sessions for engineering teams, specifically focused on vendor non-conformance management. - Reconfigured layout of receiving inspection area to increase efficient use of space & resources to maintain SLA time of 10 hours, despite increasing package volume.- Developed KPIs for receiving inspection team. Established daily operations tag-up to review priorities & resolve operational blockers.

Hawthorne, California, Us

First supplier quality engineer for the Starlink program.- Established baseline supplier quality metrics for use in evaluating, communicating & improving supplier performance - Created supplier corrective action report template, trained internal team & suppliers on use- Developed risk receiving process to avoid holding parts at receiving inspection for documentation issues, decreasing production downtime- Updated supplier audit template to include evaluation on supplier capability to conduct & complete PPAP activities- Ownership of right-sizing the Starlink supply base, working with cross-functional team to prioritize audit & development resources- Performed Supplier Development Engineer responsibilities when gaps existed on core team

Cincinnati, Oh, Us

In this role, I provide on-site technical support to the Boeing Company, with the responsibility to address quality or customer concerns raised during the engine build up, installation, and test on new production aircraft. As the GEnx-1B and GEnx-2B engine program leader, I have supported over 175 deliveries to 35 different airline customers. Additionally, I collaborate with Boeing to proactively develop projects to reduce engine interventions, maintaining on time delivery goals.Notable Accomplishments & Projects:- Exceeded the goal of 10% reduction of both quality and customer satisfaction interventions, achieving a 26% and 15% reduction from 2016 levels, respectively, in these areas.- Managed the planning, execution, and closure of 10 quality escapes in 2017, affecting 92 engines, with zero impact to on time delivery. - Identified the need to improve reporting consistency and data reliability in the quality reporting tool used across Boeing supported sites. Established a cross-function team involving representatives from field service, customer quality, IT, and finance to develop new features and ‘human-proof’ data inputs to meet these objectives. - Established a new warehouse location to house inventory for GE wide-body programs in Everett. This involved rewriting the operating & quality procedures governing warehouse operations, preparing for and successfully passing a FAA audit, and establishing a new inventory management system (Salesforce).- Worked collaboratively to reduce obsolete and superseded hardware from the on-site warehouse, resulting in the elimination of $2.3MM in holding inventory in 2016. This included establishing a return process to continue the elimination of unnecessary inventory stored locally.- Lead on-going activities such as audit preparation, SOP maintenance and employee training in order to maintain the PC108 certification of local GE warehouses

Cincinnati, Oh, Us

Provide support to the quality teams at GE's Grand Rapids, MI and Vandalia, OH sites through supplier quality management. - Address quality issues identified by operations and work with suppliers to identify root cause and develop robust corrective actions- Primary lead of Quality Improvement Plan (QIP) metric and secondary lead for Designated Supplier Release Plan (DSQR) metric - Volunteered to support the development of a standardized supplier scorecard for use by global team, creating a baseline of data to use for 2013 measurement & improvement- Review and update current site procedures to align with new standardized supplier quality procedures being used by all GE Aviation Systems sitesOther Activities- Health Ahead Leadership Team - Element Leader (U.S. Consumerism) - Health Ahead Leadership Team - Family Challenge Focal- GE Women's Network (GEWN) - Steering Committee Member (Events)

Cincinnati, Oh, Us

The Operations Management Leadership Program (OMLP) is a 2 year rotational program consisting of four rotations, each 6 months in length. I completed these rotations at four different sites across the GE Aviation business, all with a focus in supply chain/operations management. The attached document contains a more detailed breakdown of each of my positions while completing OMLP.

Master Of Professional Studies, Supply Chain Management

Bse, Industrial & Systems Engineering