Laura Page Email & Phone Number

Melbourne, Victoria, Australia

During my 15-year tenure with Bayside, I have held a variety of roles. In my most recent role I assessed and enhanced client independence through personalised support plans, liaised with service providers, and drove system improvements, significantly boosting client health and satisfaction within key performance indicators. Key Responsibilities • Conducted assessments to maintain client independence and determine service eligibility under My Aged Care and Home & Community Care systems.• Developed and implemented personalized support plans, advocating for clients and ensuring their needs were met.• Liaised with service providers for timely referrals and assisted with information and intake functions.• Provided guidance to community care staff and contributed to departmental procedure development.• Implemented wellness-focused support plans, improving client health, satisfaction, and reducing health service reliance.Achievements • Instrumental in the My Aged Care Victorian Demonstration Project, identifying opportunities for system and process improvements for the role out of My Aged Care across Australia.• Achieved consistent positive feedback by conducting client assessments within KPIs and creating innovative support plans.• Demonstrated ability to work under pressure and achieve set performance measures while maintaining quality standards• Established a strong internal and external referral network, enhancing service efficiency and client satisfaction.

Melbourne, Victoria, Australia

Oversaw a team of six, leading client service facilitation, acting as a key advisor, and driving the successful transition of assessment services to align with government standards, while ensuring staff excellence and consistent care practices. Key Responsibilities • Led and managed a team of 6 multidisciplinary staff to facilitate client access to services.• Served as the central contact point for professional and operational advice and direction.• Supported the establishment of the MAC Contact Centre, providing feedback to enhance staff understanding of the aged care service system.• Managed change processes, supporting staff through the transition from State to Commonwealth Government.• Collaborated with the Regional Assessment Service Coordinator to ensure consistent assessment practices.Achievements • Ensured assessment staff met duty of care responsibilities and provided appropriate referrals for all clients.• Contributed critical feedback during the MAC Contact Centre's establishment, improving staff understanding and service delivery.• Successfully led the transition of assessment services from State to Commonwealth Government with minimal disruption.

Melbourne, Victoria, Australia

Led the delivery and enhancement of social support programs and community transport services, overseeing a diverse team, fostering stakeholder engagement, and driving operational excellence while ensuring compliance with health and safety standards. Key Responsibilities • Managed day-to-day operations of social support programs, community bus, and volunteer transport services.• Led and supervised Program Assistants, Community Transport Officers, Administration Officers, and volunteers.• Maintained positive stakeholder relationships and promoted service awareness.• Implemented operational changes to enhance service efficiency.• Ensured compliance with Occupational Health & Safety (OH&S) practices, including the Food Safety Program.Achievements • Supported the service through change management, focusing on staff attitude and behaviour adjustments.• Introduced regular supervision for social support staff, managed performance issues, and celebrated successes.• Developed and implemented service-specific policies and procedures, introducing operational changes.

Melbourne, Victoria, Australia

Oversaw a team dedicated to providing tailored community care, ensuring client independence and satisfaction through dynamic service coordination and robust interdepartmental collaboration. Key Responsibilities • Led and supervised Rostering and Community Care staff.• Conducted in-depth assessments to maintain clients' independence and enhance their capacity.• Monitored and reviewed the changing needs of clients and their carers.• Coordinated and oversaw the delivery of customer-focused services.• Liaised with council departments, service delivery, and case management agencies regarding clients' needs.Achievements • Improved client satisfaction through personalized care plans.• Strengthened interdepartmental collaboration, enhancing communication and service delivery.

Melbourne, Victoria, Australia

Responsible for intake, as well as short-term and crisis case management for Disability Client Services at the Department of Human Services. Key responsibilities• Conducted intake duties which involved providing advice and information to people with a disability and their families or carers, undertaking appropriate referrals and initiating appropriate intervention strategies.• Maintained a strong knowledge base of relevant services and programs, to facilitate referrals and establish clear pathways for people with disabilities in accessing a range of community and specialist disability supports.• Managed a caseload of clients who presented with a variety of complex needs in accordance with relevant legislation and practice guidelines.• Conducted person centred assessments, developed, monitored and reviewed individualized care plans and prepared reports.• Negotiated access to services and monitored the effectiveness of service provision on behalf of allocated clients.• Managed and updated the Disability Support Register and completed Futures for Young Adults funding applications.

Melbourne, Victoria, Australia

Provided support to vulnerable young people to deliver effective responses and interventions to reduce risk, harm, statutory involvement and/or reoccurring homelessness.Key responsibilities• Care planned and coached clients towards positive outcomes.• Coached clients and taught practical life skills to enhance client independence.• Conducted assessments and prepared reports and applications.• Sourced stable accommodation options and successfully moved clients out of transitional housing. • Successfully linked young people into education, employment & training options• strengthened family communication / relationships for caseload of clients.• Networked and collaborated with various organizations.