Laura Page Email & Phone Number

Melbourne, Victoria, Australia

• During my 15-year tenure with Bayside, I have held a variety of roles. In my most recent role I assessed and enhanced client independence through personalised support plans, liaised with service providers, and drove.
• Conducted assessments to maintain client independence and determine service eligibility under My Aged Care and Home & Community Care systems.
• Developed and implemented personalized support plans, advocating for clients and ensuring their needs were met.
• Liaised with service providers for timely referrals and assisted with information and intake functions.
• Provided guidance to community care staff and contributed to departmental procedure development.
• Implemented wellness-focused support plans, improving client health, satisfaction, and reducing health service reliance.Achievements

Melbourne, Victoria, Australia

• Oversaw a team of six, leading client service facilitation, acting as a key advisor, and driving the successful transition of assessment services to align with government standards, while ensuring staff excellence and.
• Led and managed a team of 6 multidisciplinary staff to facilitate client access to services.
• Served as the central contact point for professional and operational advice and direction.
• Supported the establishment of the MAC Contact Centre, providing feedback to enhance staff understanding of the aged care service system.
• Managed change processes, supporting staff through the transition from State to Commonwealth Government.
• Collaborated with the Regional Assessment Service Coordinator to ensure consistent assessment practices.Achievements

Melbourne, Victoria, Australia

• Led the delivery and enhancement of social support programs and community transport services, overseeing a diverse team, fostering stakeholder engagement, and driving operational excellence while ensuring compliance.
• Managed day-to-day operations of social support programs, community bus, and volunteer transport services.
• Led and supervised Program Assistants, Community Transport Officers, Administration Officers, and volunteers.
• Maintained positive stakeholder relationships and promoted service awareness.
• Implemented operational changes to enhance service efficiency.
• Ensured compliance with Occupational Health & Safety (OH&S) practices, including the Food Safety Program.Achievements

Melbourne, Victoria, Australia

• Oversaw a team dedicated to providing tailored community care, ensuring client independence and satisfaction through dynamic service coordination and robust interdepartmental collaboration. Key Responsibilities
• Led and supervised Rostering and Community Care staff.
• Conducted in-depth assessments to maintain clients' independence and enhance their capacity.
• Monitored and reviewed the changing needs of clients and their carers.
• Coordinated and oversaw the delivery of customer-focused services.
• Liaised with council departments, service delivery, and case management agencies regarding clients' needs.Achievements

Melbourne, Victoria, Australia

• Responsible for intake, as well as short-term and crisis case management for Disability Client Services at the Department of Human Services. Key responsibilities
• Conducted intake duties which involved providing advice and information to people with a disability and their families or carers, undertaking appropriate referrals and initiating appropriate intervention strategies.
• Maintained a strong knowledge base of relevant services and programs, to facilitate referrals and establish clear pathways for people with disabilities in accessing a range of community and specialist disability.
• Managed a caseload of clients who presented with a variety of complex needs in accordance with relevant legislation and practice guidelines.
• Conducted person centred assessments, developed, monitored and reviewed individualized care plans and prepared reports.
• Negotiated access to services and monitored the effectiveness of service provision on behalf of allocated clients.

Melbourne, Victoria, Australia

• Provided support to vulnerable young people to deliver effective responses and interventions to reduce risk, harm, statutory involvement and/or reoccurring homelessness.Key responsibilities
• Care planned and coached clients towards positive outcomes.
• Coached clients and taught practical life skills to enhance client independence.
• Conducted assessments and prepared reports and applications.
• Sourced stable accommodation options and successfully moved clients out of transitional housing.
• Successfully linked young people into education, employment & training options