Laura Fritz Email & Phone Number

St Louis, Missouri, United States

Greensboro, North Carolina, United States

Implemented multiple process improvement strategies to increase metrics in 2022 include passing all quality assurance inspections, overall service score improvement of 2.8 points from 2021, and yearly revenue and profit growth of 2.76% and 3.52% respectively

St. Charles, Missouri

Assists in hotel management as part of four person management team, primarily overseeing Front Desk operations. Responsible for all administrative tasks while maintaining profitability, quality, team and service goals.

Greater St. Louis Area

Manage a staff of approximately 25 associates with 4 job functions; Room Attendant, Houseman, Lobby Attendant and Laundry. Complete all daily, weekly and monthly operational needs including department hiring. Maintain cleanliness standards resulting in over 95% guest satisfaction in Unifocus scores. Organized and oversaw several major guestroom.

Greater Denver Area

Managed a staff of approximately 120 associates as part of a 5 person management team. Completed rotations in each area of Housekeeping, focusing on Tower Management, Public Areas, Purchasing and Laundry Operations. Maintained cleanliness standards while ensuring team satisfaction resulting in a 4.92 Engagement score in 2016.

Greater Denver Area

Work as part of 3 person management team to supervise Security team in daily tasks. Act as overnight Manager on Duty, regularly dealing with emergency and difficult situations. Organized several programs, including follow up assistance for team Engagement and incentive program, to improve team morale and overall engagement.

Greater Denver Area

Oversee daily operations in the Front Office department as part of a 6 person management team. Assessed associate performance daily while coaching team on enhancing guest experience. Regularly implemented new motivational tools to improve associate morale and service scores.

Grand Hyatt Washington; Washington, DC

Manage 25+ associates from Front Door, Bell Service, Concierge, and Telecommunication operations in a department head level capacity. Throughout tenure increased service and employee engagement scores while maintaining financial goals for the department. Coordinated various special projects for the Rooms Division, including internet and phone vendor.

Grand Hyatt Washington; Washington, D.C.

Oversee day-to-day operations in Guest Services and Front Desk departments. Assist management staff with billing, scheduling, payroll, and other administrative duties. Implemented hotel newsletter and family movie night programs.

Hyatt Regency St. Louis At The Arch; St. Louis, Missouri

910 room, full service property, four diamond status, using Opera PMS system to complete daily tasks, as well as utilizing Reserve reservations software when necessary, rotated throughout the Rooms Division, with primary focus on Front Desk Operations

Springfield, Missouri

201 room, full service property, specializing with OnQ Operating System to complete daily tasks, facilitating guest needs during check in and check out, providing concierge and reservation services as required

St. Louis, Missouri

172 room, limited service property, implemented Pegasus Property Management System while completing assigned duties, rotated throughout each department in the hotel, emphasized in Front Desk, Housekeeping, and Administrative duties

Springfield, Missouri

Greeted guests with a smile, maintained composure in a high stress environment, navigated guests to their table in a prompt manner, facilitated phone calls and wait lists as necessary

Kansas City, Missouri

Three week externship at a 729 room, full service property, applied Lightspeed Property Management System to tasks throughout the program, learned operations of several departments in the hotel, dispensed time in front desk, service express, housekeeping, and sales departments

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies

Master of Business Administration with a Certificate in Corporate Entrepreneurship

Bachelor Of Science, Hospitality And Restaurant Administration, Minor In General Business

Activities and Societies: Gamma Phi Beta Sorority, Eta Sigma Delta Hospitality Fraternity, Hospitality Leaders of Tomorrow