Laura Gil Email & Phone Number

Passionate about leveraging data-driven insights to streamline processes and drive business success, I specialize in online payments and implementation strategies. With a keen eye for detail and a commitment to excellence, our team excel in analysing complex data sets to optimize payment workflows and enhance operational efficiency. We collaborate closely with cross-functional teams to design and implement tailored payment solutions that meet the unique needs of our clients. From initial data analysis to seamless integration, we work tirelessly to ensure a smooth and successful implementation process.Key areas of expertise include:📊 Data Analysis & Interpretation 🚀 Payment Orchestration Strategies 💡 Process Optimization & Automation 🔧 Implementation Planning & Execution 📈 Performance Monitoring & ReportingDriven by a passion for innovation and a dedication to delivering results, we are committed to driving continuous improvement and exceeding expectations in every project we undertake. Let's connect to explore how we can collaborate to unlock new opportunities and drive growth in the world of payment orchestration.

• Measure and track performance of each Payment Processor• Mentoring new members and share my experience and expertise to help others grow• Supervise a team of Payment Provider Specialists (staffing, coaching, performance management and problem solving)• Coordinate with IT to continually improve application function, design and keep responsibility of PSP roadmap;• Train team on policies and procedures in online payments environement.• Support the Team Lead into department procedures, policies, and standards.• Provide technical leadership to teammates through coaching and mentorship.

Madrid Y Alrededores, España

• Owned, managed, defined, and prioritized product backlog to accomplish the business goals and KPI’s.• Acted as the liaison between product, sales, and IT to identify customer demands.• Managed the relationships with stakeholders.• Worked cross-functionally with engineering, marketing, legal, sales, DPO, and other departments to define the scope and KPI’s of each project.• Coordinated internal resources and third parties for the flawless execution of projects.

Madrid Y Alrededores, España

Account manager of national and international merchant of all categories like ticketing, travel agencies, retail, high risk (gaming,...):- Controlling their transactions- Fraud control- Chargebacks- PCI regulation for merchantI manage the merchants since the setting-up process: legal terms,.. and also attracting new business.

Barcelona, Cataluña, España

Account manager of national and international merchant of all categories like ticketing, travel agencies, retail, high risk (adult content, gaming,...):- Controlling their transactions - Fraud control- Chargebacks- PCI regulation for merchant- Visa & Mastercard rules and proceduresI manage the merchants since the setting-up process: fixing prices, legal terms,.. and also attracting new business.CX maintain parnerships and tecnical integration with important gateways, processors and international fraud-scrubbing companies.

Barcelona, Cataluña, España

Gestionar las campañas de marketing de afiliación. Control del posicionamiento SEO. Control campañas de Telemárqueting.Gestión del contenido comercial del portal corporativo.Analizar y hacer el seguimiento de campañas (Webtrends y Analytics). Gestión del contenido comercial de la aplicación CX Mobi Análisis e implantación de mejoras para la gestión comercial de la web y la banca móvil.- Soporte en el desarrollo e implantación de la herramienta antiphishing,- Control y ajustes herramienta antipshing- Gestión de incidencias web privada.- Gestión solicitudes de transmisión automática de ficheros (Editran, FTP, Swift,..)

Barcelona, Cataluña, España

Recepción de llamadas (operaciones bancarias por teléfono y venta cruzada de productos).Formación a empleados de nueva entrada en el pool telefónico.

Barcelona, Cataluña, España

Atención al públicoVenta de productos de pasivo

Jorba, Cataluña, España

Registro de entradas y salidas Redacción de actas Traducción al castellano de proyectos Gestión permisos de obra

Máster En Digital Business Management

Ciencias Empresariales