Laura Halonen Email & Phone Number

Stockholm, Se

Stockholm, Stockholm County, Sweden

Global responsibility for all technical integration projects towards customers. Ensuring the integration projects are scoped and delivered as smooth as possible, and on time. Collaborating with the Delivery and Sales teams and in charge of setting up structure with tech partners.Responsible for the conversations with potential and existing clients on integration projects, structuring engineering team’s work, and leading the engineering team to build and deliver integrations towards external platforms and systems such as contact center solutions, CRMs, and other third party vendors.

Stockholm, Stockholm County, Sweden

Global responsibility for all technical integration projects towards customers. Ensuring the integration projects are scoped and delivered as smooth as possible and on time. Collaborating with the Delivery and Sales teams.Responsible for the conversations with potential and existing clients on integration projects, structuring engineering team’s work, and leading the engineering team to build and deliver integrations towards external platforms and systems such as contact center solutions, CRMs, and other third party vendors.

Stockholm, Stockholm County, Sweden

Sourcing new partners and sponsors, managing the partnership contracts, and ensuring that the opportunity pipeline stays fresh.Go-to-market planning and designating partner segmentation.TEDxStockholm is a non-profit, and all employees are volunteers that share the same values as the organisation.

Stockholm, Stockholm County, Sweden

The role includes strategic partnership management, operational process improvement, and scoping and leading global technical implementation projects and team management, all aimed at driving business success, scalability, and delivering customer value. Part of a senior leadership team.Strategic Technology Partner Management: My role involves identifying and sourcing partners with leading technology providers such as Zendesk, Kindly, and Twilio. This includes evaluating potential partners, negotiating contracts, and ensuring successful collaborations to support our business objectives.Operational Excellence and Customer Experience: I lead intiatives and projects to drive operational efficiency and enhance the overall customer experience. This includes leading automation initiatives and developing strategies to ensure seamless interaction with our customers, ultimately aiming to elevate satisfaction and loyalty, and setting the goals for the team.Leadership in Technical Projects and Team Management: I lead significant global technical projects, drive successful outcomes, such as 58% self-service share within 2 months after go-live. Additionally, I lead a team of Associates, guiding their efforts in aligning with departmental objectives, and achieving key results and performance indicators.

Stockholm, Stockholm County, Sweden

Was asked to join the board. Advised Mavenoid C-suite on product strategy during the year 2023, a temporary board seat.

Stockholm, Stockholm County, Sweden

Structuring and building a new department in Business Tech to allow H&M Group to sell through their reseller platforms quicker. Setting up new ways of working, technical architecture, and facilitating global communication towards external sales channels, such as Zalando, Nordstrom, ASOS.H&M Group's portfolio brands include COS, &other stories, Arket, Monki, Weekday, and this role included building the structures and ways if working towards their reseller partners.Ended due to layoffs of 1500 people.

Stavanger, Norway

Boost.ai is a Scandinavian software company that specializes in generative and conversational AI to provide world-class customer experience through intelligent chatbots.Sourced and onboarded new partners, and managed existing partners while assuring that partners’ implementation projects run and go live smoothly. Managed everything from pre-sales to customer success management, including but not limited to responsibilities such as identifying new business opportunities (upsales + new leads and opportunities), generating demand, advising C-levels on how to grow and develop their business (CSM + PSM), managing teams and projects directly and by co-leading with partners, managing the customer success of a portfolio of clients, and developing global CSM strategy. High focus on onboarding and recruiting new partners, and developing the growing partner ecosystem and playbooks.Participating in developing the partner strategy, go-to-market planning, managing product development and marketing and negotiating new contracts, managing renewals, and writing responses to RFP's and tenders. Facilitating communication between business and tech, product managers, developers, UX designers, C-levels, marketers etc.Channel/implementation partners included companies such as Accenture, TietoEvry, Nesenta, and front.ai. I worked with customers in different industries, such as e-com, banking, insurance and public sector.

Helsinki Metropolitan Area

Sofigate is the leader of IT Management Consulting in the Nordics and a pioneer of Business Technology management in Europe. Sofigate is known for combining business and technology with the end-user in mind.Consulted clients' IT projects and communicated with stakeholders to build ServiceNow based platforms, and automated business processes though them.Managed stakeholder collaboration and partnerships in B2B.Technologies & methologies used: ServiceNow Platform, Scrum & Agile & Business Automation.Left to move to Norway and join an exciting startup and expand their partner base.

Helsinki Metropolitan Area

Digital Development UnitLed a content design team (product owner) and created content for social media channels of the Immigration Services, developed decision automation to improve efficiency. Built and launched RPA based process automation system, and a chatbot for the Immigration Service.Designed and coordinated a multi-organizational project with three Finnish authorities to create world's first network of chatbots for the Finnish government using the technology of Boost.ai. Completed a service designer course which focused on user centered design, prototyping, and UX design.Scrum & Agile, Product Owner, RPA, AI, service design, UX, A/B testing, team and product management

Developing application processing system, and training employees to use new digital tools. Improved the application processing system by acting as a substance matter expert, and as a result, was promoted to a Senior Business Development Advisor.Additionally, I issued work visas to Finland. Working with the Finnish law and legislation, absorbing and developing knowledge of global immigration and border crossings globally. Exceeded given goals.Process development, process automation, UAT, A/B testing, immigration law.

Processing asylum applications and managing asylum interview coordination. Collaborating with internal and external stakeholders to ensure smooth process around asylum seeking process. Training new employees and acting as a team lead.The role was established at the start of the asylum crisis. During this time, the Finnish Immigration Service had the highest volumes of applications in the history of the organization, and the work was extremely high-paced.

Helsinki, Uusimaa, Finland

Working at the check-in and gate operations at Helsinki Airport.

New York, New York, United States

Admitting Finnish passports to Finns and dual citizens, interviewing resident permit and visa applicants, and processing their applications. Communication to key stakeholders such as other governmental organisations in Finland and in the US.

Master Of Business Administration - Mba, Business Growth

Leadership, customer experience, digital marketing, business growth strategy.

Bachelor Of Hospitality Management, International Business, Sales And Marketing

Activities and Societies: Health & Wellness Board member 2013-2014.