Laura Feldman Email & Phone Number

Raleigh-Durham, North Carolina Area

Support a team of Investment Bankers of all levels with administrative tasks, expenses, project setup, invoicing, document preparation and organization. Data mining and CRM updating and reporting. Data Room downloads and meeting materials preparation.

Raleigh-Durham, North Carolina Area

Resolving Real Estate industry application issues for all SoftPro applications, primarily SoftPro Select and accompanying services/utilities. Assisting SoftPro customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other related pieces of the Real Estate closing process. Accurately documenting all customer issues, resolution steps, and gather feedback in support tracking software. Providing a high level of customer service at all times.

Responsible for all administrative duties for real estate agent. Includes but not limited to answering all customer/vendor calls. Preparation of comparative market analysis for listing appointments. Assistance with preparation of sales contracts, transaction coordination with Title Companies and client. Entry of all new listings into the MLS system and perform all duties to get the listing live such as ensuring complete and accurate paperwork, staging, tours/pictures, brochures are done. Maintain expenses and calendar for busy agent.

Effectively managed the closing process for financial transactions involving the change in ownership of complex Charitable Trusts. Drove the entire closing process. Exhibited interpersonal skills, leadership, attention to detail, good judgement, integrity, self-motivation and customer service attitude to complete these transactions. Forecasted process bottlenecks and took steps to assist the parties in completing their contractual requirements in a timely manner. Preparation and filing all closing documents in an organized fashion. Wired funds and issued checks, bills and statements, receipts, and any other documents needed to ensure customer satisfaction. Responsible for all incoming marketing calls generated from mailings and from financial advisors. Maintained calendar for President and assisted with travel arrangements and communications with advisors and clients.

Responsible for all administrative duties for real estate agent. Includes but not limited to answering all customer/vendor calls. Preparation of comparative market analysis for listing appointments. Assistance with preparation of sales contracts, transaction coordination with Title Companies and client. Entry of all new listings into the MLS system and perform all duties to get the listing live such as ensuring complete and accurate paperwork, staging, tours/pictures, brochures are done. Maintain expenses and calendar for busy agent. Received/Achieved my real estate license in VA.

Responsible for collecting and reporting data for Patient Safety and Quality Department and for the Medical Staff Office. Prepare balanced scorecard and physician activity summary reports for the Medical Staff Office for reappointment of physicians. Provide those reports to physicians every six months. Responsible for answering physician questions regarding the data so drill down and research is required. Responsible for collecting data regarding medical chart audits to track compliance. Responsible for reporting on variance/compliance of the chart data as well as maintaining the database.

Responsible for global requirements gathering, project planning, and documentation activities associated with new versions of the U-CARE, the Global Trouble Ticketing system being developed by UUNET for UUNET. Interfaced with user community representatives and U-CARE development personnel regarding development activities, including project planning, scheduling, and coordination efforts. Responsible for documenting business requirements and obtaining user sign-off. Assisted with scheduling meetings and with purchase requisitions as software and hardware needed for U-CARE system. Assisted with paperwork for new consultants and tracked monthly run rate for Senior Manager of our group. Assisted with preparation/compilation of the U-Care Design Document and subsequent requirements documents for future releases. Provided additional QA testing as time permitted and assisted with review and revisions to U-Care User Training Manual.

Provided customer/technical support to clients (Hospital staff) who called in issues with software.