Laura Himple Email & Phone Number

Goodyear, Arizona

Retired to sunny Arizona

Everett, Wa

Project lead that oversaw the successful conversion of 210 business clients to the new banking platform. •Coordinated and tracked all daily reporting to upper management throughout conversion process•Provided critical insight regarding product mapping functionality ensuring a successful conversion

Planned, organized and supervised the daily job responsibilities of the sales analysts and client services. •Ensured quality customer service and staff efficiency with clear written procedures and processes in place.•Provided guidance and training to staff that yielded good customer service experiences. •Coordinated communications between branches, departments and Cash Management which created a cohesive team and smooth implementation process.•Participated in project work regarding new Cash Management products or services that were being considered which provided great opportunities for teamwork.•Wrote procedures and designed processes for the department that resulted in delivering accurate and timely services to the customer and accountability for the employee.

Processed the daily settlement for the sweep service, processed Repurchase sweep confirmations daily, and set up Investment sweep, Credit sweep and Zero Balance account transfers. Performed maintenance, set ups and deletions on the account analysis system.•Prepared sample account analysis statements (Performa’s) resulting in new business and customer retention.•Identified cross sale opportunities which resulted in added revenue and satisfied customers; saving the customer time and/or yielding them additional benefits. •Helped with RFP responses (pulling together information, proofing, printing, assembly) which were successful in landing the accounts of a local municipality.•Compilation of Proposal for Services and Relationship Reviews (creating PowerPoint presentation and compiling data) which resulted in great customer retention and cross sale opportunities.•Provided customer service support for the implementation and post implementation of cash management services as it pertains to new set-ups, revisions or deletions.•Tracked implementation process with all bank areas involved to ensure that deadlines were met•Reviewed analysis statements for accuracy, correcting any input errors, which resulted in the customer consistently receiving accurate statements.

•Maintained and processed daily sweep function and account analysis process•Assisted SVP & Cashier with projects including proposals and conversion issues

• Prepared Daily Fed Funds investment calculation•Processed Accounts Payable for the bank•Back up on Fed wire – input and verify wire information on Fed wire•Back up on stockholder transactions-sale, purchase and transfers

•Prepared loan documents for the branch manager and back up teller support for the branch