Laura Nardo Email & Phone Number

Pensacola, Florida, United States

- Completed daily tasks within the Equity Lending Department at Navy Federal Credit Union;- Provided customer service and assistance;- Supported equity processors with incoming loans and oversaw member compliance; and- Taught newly hired team members company policies and procedures.

Pensacola, Florida Area

- Worked with team members to produce Three-Day-Document packages for VA IRRRL Loans, VA Cash-Out Refinances and Conventional Loans;- Trained in red flag check lists with Empower and Unifi software;- Assists mortgage processors with order-out requests within Empower Loans; and- Completed 40-hour training session on types of order-out application.

Pensacola, Florida, United States

- Worked with client to grow social media presence- Created logo to appeal to ideal customers for client- Workshopped with photo posting and comment answering on Facebook social media business page

Jacksonville, Florida Area

Assisted brokers and employers with employee benefit accounts (Health Savings, Flexible Spending, Dependent Care and Health Reimbursement), solved issues that came through the customer service lines, ordered new cards for employees who would lose or misplace their cards, enrolled employees in the new plan for the new plan year, helped build plans for employers, initiated changes to plans and checked with in house JD's to make sure everything was in compliance, coordinated with other account managers in the fringe benefit departments for issues that were larger than my scope of knowledge, adjusted accounts as needed to make sure they matched the employer's books

Jacksonville, Florida Area

Organizing the Sales Inbox, connecting with customers about ACA Renewals via email and phone calls, creating proposals for clients about opportunities with what we offer, delegating emails to proper departments and sales reps when more details are needed than I can provide, answering simple basic requests and questions that are more blanket and less detailed, updating the sales tracker and proper excel spreadsheets with new information

Pensacola, Florida Area

Training new hires with standard operating procedures, cultivating a smooth work flow, highlighting coworkers strengths while working to diminish their weaknesses, creating a great customer experience, having a personal connection with customers, assist customers with navigating new menu changes, showing new hires how to properly build menu items, keeping up on menu changes and knowing when the new menu rollouts occur