Laura Lammers Email & Phone Number

United States

Knoxville, Tennessee, United States

I am a KCS v6 certified Knowledge Manager with TOS Enterprise Knowledge Management. I was brought into this role as ServiceNow was being onboarded as the corporate system of record (SOR). Working in an Agile environment, I am involved in designing knowledge base requirements for self-service and IT support. I am also responsible to create knowledge.

Knoxville, Tennessee Area

I was a Senior Technical Communications Consultant working primarily with ITSM, IT Asset Management and IT Service Management, though I have overseen projects for other departments such as Global Human Resources, Identity management, Global Support, Risk and Compliance and SLM. I was responsible for creating corporate level documentation, templates, style.

As President and co-founder of CyberNuts, Inc., I was responsible for handling all phases of the business, which included: contract technical writing, website content generation, small press publishing and a commitment to the bottom line. CyberNuts, Inc. provides HTML Help files, RoboHelp files, context sensitive help, comprehensive instruction manuals.

Oak Ridge, TN

I was Proposal Manager for IIa overseeing development of an RFP for the Defense Threat Reduction Agency (DTRA) to maintain and improve the Defense Threat Reduction Information Analysis Center (DTRIAC) which collects/analyzes/stores information for the Combating Weapons of Mass Destruction (CWMD) community. Working closely with IIa staff, and the staff of.

Louisville, TN

I was contracted to document the Accounts Payable and Banking and Cash Management departments of MBS to identify out-of-balances that were occurring between departments. I was also responsible to document the entirety of the AP Disbursement procedures (procurement to payment) for all Marriott properties in North America. This included intense research.

Oak Ridge, TN

As Proposal Writer/Manager, I worked with 40+ scientists from multiple disciplines including computational science, nuclear science and engineering, (over 3 time zones) to create and deliver a 500-page, $250M proposal for the Department of Energy’s office of Nuclear Engineering (DOE/NE), in response to a funding opportunity announcement (FOA) for Nuclear.

As Uster's technical writing solution, I am responsible for hardware and software documentation of Gin Process Automation and Control Equipment. Most Uster projects encompass six different operating systems and software. Working closely with engineers, software designers and service technicians, I am responsible for the gathering, interpreting and.

I was responsible, as Documentation Specialist, for user, developmental, design, training, and technical software documentation of the MAX (Manufacturing Execution System) installation at Lucent Technology’s Electric Wire & Cable plant in Omaha, NE, and for a separate MES project for ABB Corporation in Missouri. Software documentation encompassed ten.