● Worked with 5 major bingo company customers to manage 10 Bingo chat and wager metric software products● Communicated with development team to make improvements to site.● Wrote documentation for chat host management and for bingo processes.

● Oversaw housing services grants for the Technical Assistance Community (TACOM) Grants program and the Technical Assistance Citywide (TACIT) Grants program (funded through the City of Chicago’s Corporate funds) for 39 total contracts, totaling $1,400,000. ● Reviewed agencies’ programming reports and goals to ensure that agencies reports and work are in compliance with US Department of Housing and Urban Development (HUD) requirements.● Created manuals for TACIT and TACOM programs.● Allocated emergency housing funding to individuals as part of the City’s emergency response to COVID-19 and job losses/housing needs; oversees agencies’ programmatic pandemic responses.

● Provided technical assistance to developers and other stakeholders in navigating the development process.● Managed Community Development Block Grant–funded Handyman Program to provide seniors and others who are disabled with minor home repairs.● Managed other daily planning work, including Freedom of Information Act requests, Zoning Verification letters, and authorization for permits.

● Managed multiple affordable housing projects across all stages of development.● Managed two $500,000 pre-development loans for $25 million construction project.● Researched requirements and secured building permits, plats of subdivision, water and sewer connections, sign permits, Enterprise Zone applications, and civil reviews.● Researched potential development sites, proposed meetings with municipalities, and contacted land brokers.

● Created and maintained documentation related to the City’s affordable housing program and provided support to the Housing Commission ● Assisted in managing the corporate affairs of the Commission’s four independently incorporated housing associations; submitted materials to government agencies or auditors● Monitored the budgets and occupancy rates for management companies of Commission-supported properties● Coordinated an extensive, two-phase Request for Proposal process, including the drafting of a Request for Council Approval to proceed with the second phase● Advised and supported Community Partners for Affordable Housing, a land trust, in its efforts to develop and maintain affordable units in Highland Park

● Managed the Emergency Solutions Grants program, which provides funding for rental assistance and housing programs throughout Cook County– Administered budgets, up to $1.5 million, allocated to agencies and resources per HUD guidelines, and prepared reports for HUD– Reduced homelessness in the county by increasing housing program participants and reducing shelter stays● Coordinated with a committee of social service providers to create a universal program intake form to address inconsistencies in program approvals; this program was used by more than 20 organizations● Prepared appeals and responses to zoning cases on behalf of the Bureau of Economic Development

Taught college-level course on Quantitative Reasoning, including developing lesson plans and managing course website.

● Promoted awareness for the 2010 Census by establishing partnerships with national corporations and organizations, coordinating with colleges in Indiana, Illinois, and Wisconsin, and working with Chicago-wide subcommittees. Served as a representative of the federal government at conferences and partnership meetings.● Increased Census mail back rate by over 30%.● Developed and implemented outreach campaign for colleges and universities in three states.● Developed partnerships with American Planning Association, Anixter International, and several other companies, nonprofit organizations, and universities.

● Wrote affordable housing and land use plans. Worked on economic development studies for TIF districts. Created land use and other maps using GIS and AutoCAD. Researched tax and economic information for municipalities and private developers. Summarized development standards for suburban communities. Examples of Products and Projects:● Conducted TIF District Eligibility Study for the Village of Round Lake Park● Wrote Affordable Housing Plans in compliance with the Illinois Affordable Housing Planning and Appeal Act for the Villages of Green Oaks and Hainesville.● Wrote Comprehensive Plans for the municipalities of Hainesville, Pingree Grove (ongoing) and Wauconda.● Reviewed subdivision and commercial development plans submitted by private developers for municipalities, including Hawthorn Woods, Pingree Grove, Round Lake and Round Lake Park.● Provided ongoing technical planning and zoning assistance for municipalities, including Beach Park Old Mill Creek, Round Lake, Round Lake Beach and Round Lake Park.● Created land use design concepts for municipalities including Beach Park, Hawthorn Woods, Lake Bluff, Lindenhurst and Round Lake Park.

Assisted Project Coordinators in developing surveys directed toward medical professionals for an American Academy of Pediatrics affiliated program.

Performed extensive data and statistical research on landslides and related policies nationwide. Communicated with subject matter experts. Organized and reported findings to Principal Investigator.

● Assisted with economic development, housing, and block club projects, as well as coordinating grant deliverables with local schools.● Developed and launched successful Youth Action Team program.