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@laurabrooks.net
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5 phones found area 650, 845, 888, and 866
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Laura Brooks is listed as Customer Experience Strategist | Executive Leader | Net Promoter Co-Inventor | Business Transformation | Process Improvement at Laura Brooks CX Consultancy, based in Los Angeles, California, United States. AeroLeads shows a work email signal at laurabrooks.net, phone signal with area code 650, 845, 888, 866, and a matched LinkedIn profile for Laura Brooks.
Laura Brooks previously worked as Principal at Laura Brooks Cx Consultancy and Vice President, Innovation & Strategy at Satmetrix Systems. Laura Brooks holds Doctor Of Philosophy - Phd, Industrial / Organizational Psychology from Rice University.
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AeroLeads found 1 current-domain work email signal for Laura Brooks. Compare company email patterns before reaching out.
A globally recognized customer experience strategist, I develop roadmaps that increase customer retention, embody a consumer-first mindset, and demonstrate thought leadership and innovation. I’m a future-focused SaaS leader who challenges the status quo, influences decision-makers to act, and confidently anticipates and adapts to change. Among my accomplishments is co-inventing the Net Promoter Score to assess and improve customer experience programs, an assessment relied upon by 80% of Fortune 500 companies. Later, I certified 5,000+ Net Promoter associates and helped over 2,000 companies learn the skills necessary to manage the voice of customer global programs and drive business value by creating foundational Net Promoter training modules. An emotionally intelligent leader, I’m skilled at building and motivating diverse cross-functional teams. I established a new revenue stream that achieved 150% growth YOY by hiring and leading a team of 20 international industry experts including consultants, data scientists, and statisticians that provided consulting to FinTech, telecommunications, software, and hardware clients.As a consultant, I support clients by developing strategies for delivering world class customer and consumer experiences. I helped a financial services technology company save seven accounts worth $20M+ by collaborating with sales operations and business stakeholders to streamline their customer experience program.If you’re looking for a customer experience executive who excels at building strategic relationships, driving business expansion, and building best-in-class teams, I welcome you to connect with me. STRENGTHS: Customer Experience (CX) | Executive Leadership | Strategic Planning | Revenue Growth | Product Development | Software-as-a-Service | Innovation | Business Transformation | Process Improvement | Change Management | Problem Solving | Data Analytics | Cross-Functional Collaboration | Global Thought Leadership | Team Building | Presenting | Customer Loyalty | Customer Retention
Listed skills include Net Promoter Score, Analytics, Customer Experience, Strategy, and 25 others.
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Served as trusted advisor and consultant to help clients develop strategy and roadmap for delivering world class customer and consumer experiences. Excelled at assessing current state maturity of clients’ customer experience strategy by using quantitative and qualitative methods. Helped clients envision desired future state to exceed ever-evolving consumer.
San Mateo, CA, US
Promoted to manage cross-functional team of subject matter experts responsible for delivering consulting and large-scale projects for company’s largest Fortune 500 clients. Oversaw innovation team of ten that created leading edge products, online education, training and certifications, and subscription-based services. Reported to CEO.♦ Grew business from.
San Mateo, CA, US
Promoted as global executive to establish and develop business management consulting practice and team within SaaS environment while directing and generating thought leadership. Reported to CEO. Recognized as MVP to sales team. ♦ Co-invented Net Promoter Score, adopted by 80% of Fortune 500 companies and internationally recognized as gold standard for.
San Mateo, CA, US
Recruited to help launch core SaaS benchmarking products and services for customer and employee loyalty. ♦ Yielded $1M in net new revenue and achieved 80% customer adoption rate by collecting functional, analysis, and user interface requirements to launch benchmarking product that measures customer experience and brand of 15 industries.
Recruited to globally deploy and design customer loyalty programs and surveys, facilitate employee focus groups, and deliver executive level presentations. Managed $5M budget and three indirect reports.♦ Increased office sales by 200% by identifying key global market opportunities, developing new leads, and building relationships with C-Level executives.♦.
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Laura Brooks works for Laura Brooks CX Consultancy.
Laura Brooks is listed as Customer Experience Strategist | Executive Leader | Net Promoter Co-Inventor | Business Transformation | Process Improvement at Laura Brooks CX Consultancy.
AeroLeads has found 1 work email signal at @laurabrooks.net for Laura Brooks at Laura Brooks CX Consultancy.
AeroLeads has found 5 phone signal(s) with area code 650, 845, 888, 866 for Laura Brooks at Laura Brooks CX Consultancy.
Laura Brooks is based in Los Angeles, California, United States while working with Laura Brooks CX Consultancy.
Laura Brooks has worked for Laura Brooks Cx Consultancy, Satmetrix Systems, and Pecs - Willis Towers Watson.
You can use AeroLeads to view verified contact signals for Laura Brooks at Laura Brooks CX Consultancy, including work email, phone, and LinkedIn data when available.
Laura Brooks holds Doctor Of Philosophy - Phd, Industrial / Organizational Psychology from Rice University.
Laura Brooks is listed with skills including Net Promoter Score, Analytics, Customer Experience, Strategy, Customer Loyalty Measurement, Thought Leadership, Brand Loyalty, and Building Customer Loyalty.
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